| Till now Moniker domain services are running smoothly, on the other side the auction department of Moniker is giving me headaches.
My rep most of the times dont get back to me when i really need him.
One of my premium tv domains didnt get sold because "they" didnt see the renewal price i ve stated so when a potential buyer appeared and asked about it they sent me an email, that happened on the last hours of the auction while i was sleeping since the time difference is huge. My reply was kinda late and i assume buyer wasnt interested anymore or never found out the renewal price. I asked them to update me about this case and i only got one email from my rep saying i ll get updated by another dep of Moniker auction team, that never happened.
I remember sending them an .xls file with the details of the submitted domains, i ve put under details column the renewal fee for my premium .tv domains but still they didnt look at it.
I really wander; is it so difficult for Moniker to control their customer service and educate their reps so that they can hold their position with respect?
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