| When they claim that Verisign made a mistake, then you have no way of knowing whether Verisign did or did not make a mistake. Verisign has a fair amount of ability to get genuine mistakes fixed, and many (but not all) registrars will cooperate to correct genuine errors. It is sometimes safer to suggest that the claimant work through the registrars than to plunge voluntarily into what might be troubled waters.
If it was Verisign's mistake, then it surely wasn't your mistake.
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John Berryhill Ph.d., esq.
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