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Cosmotown - How can they afford these prices?
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<blockquote data-quote="Restecpa" data-source="post: 2377038" data-attributes="member: 3084"><p>It seems like I've managed to figure out the 2FA SMS problem (on my own btw, their support was of no help in this regard for about a year now, even though they should've been able to figure it out, now that I know what the problem was).</p><p></p><p>If anyone ever runs into the same problem with their 2FA codes not being delivered to their phone, you can send me a private message on DNF and I will explain...</p><p></p><p>In short, you need to format the number properly because they don't parse it into a proper form themselves (like most other companies do, regardless of how you type it in), and once you make a "mistake" you won't be able to fix it easily because it requires a working 2FA to do so lol.</p><p></p><p>You also need to make sure you do it in your technical contact as that is the one that is used for 2FA and that one only. Changing your registrant contacts number or administrative contacts number won't work with 2FA and for some reason they don't make that obvious anywhere on the website, nor did support let me know of this... The funny thing is, as I already mentioned, you can't even fix it later if you want, because adjusting your phone number at a later time requires a working 2FA to save it, so it takes jumping through the hoops with support etc.</p><p></p><p>It also still doesn't explain why it wasn't delivering the email codes in the past, but at least for now both seem to be working (so I guess they were both somehow connected). The email was always in the proper place though, so I really dunno...</p><p></p><p>I've now suggested to the support how they could fix this so it doesn't happen to others as well (a note here and there would help, such as telling your costumer that if you need your 2FA contact changed, you do it by adjusting the technical contact and that one only), and to automatically parse the phone numbers into proper international form without counting on your customer to do it right. They should also not turn on the 2FA before they check that it is working, which they clearly haven't in my case. But I'm not holding my breath given that they haven't been responsive for the past 4 and a half days...</p><p></p><p>To be fair, I should probably let the boss know of these issues, rather than who I assume are underpaid students answering the support tickets.</p></blockquote><p></p>
[QUOTE="Restecpa, post: 2377038, member: 3084"] It seems like I've managed to figure out the 2FA SMS problem (on my own btw, their support was of no help in this regard for about a year now, even though they should've been able to figure it out, now that I know what the problem was). If anyone ever runs into the same problem with their 2FA codes not being delivered to their phone, you can send me a private message on DNF and I will explain... In short, you need to format the number properly because they don't parse it into a proper form themselves (like most other companies do, regardless of how you type it in), and once you make a "mistake" you won't be able to fix it easily because it requires a working 2FA to do so lol. You also need to make sure you do it in your technical contact as that is the one that is used for 2FA and that one only. Changing your registrant contacts number or administrative contacts number won't work with 2FA and for some reason they don't make that obvious anywhere on the website, nor did support let me know of this... The funny thing is, as I already mentioned, you can't even fix it later if you want, because adjusting your phone number at a later time requires a working 2FA to save it, so it takes jumping through the hoops with support etc. It also still doesn't explain why it wasn't delivering the email codes in the past, but at least for now both seem to be working (so I guess they were both somehow connected). The email was always in the proper place though, so I really dunno... I've now suggested to the support how they could fix this so it doesn't happen to others as well (a note here and there would help, such as telling your costumer that if you need your 2FA contact changed, you do it by adjusting the technical contact and that one only), and to automatically parse the phone numbers into proper international form without counting on your customer to do it right. They should also not turn on the 2FA before they check that it is working, which they clearly haven't in my case. But I'm not holding my breath given that they haven't been responsive for the past 4 and a half days... To be fair, I should probably let the boss know of these issues, rather than who I assume are underpaid students answering the support tickets. [/QUOTE]
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