moniker Problems when re-funding Moniker account

[randomo]

I needed to add some funds to my Moniker account so I could renew some domains.

I selected the $50 package and chose to pay it with my credit card (as I've done many times before). It usually takes a few seconds. This time, the little progress wheel spun for several long minutes, then the page hung. I re-logged in and saw that my balance hadn't increased, so I tried funding it with the credit card again. I got a message saying the card was invalid.

So I decided to use PayPal instead. After the PayPal process, my balance still hadn't increased. So I tried to renew just those domains using PayPal ... and it worked.

The kicker? Turns out that the requests to fund my account were processed - once with PayPal, twice(!) with my credit card. So I suddenly have $150 in my account, which I don't need.

Man. I've spent tens of thousands of dollars at Moniker over the years, but I'm ready to join the others who are jumping off this sinking ship.

 

[Martij]

Good Morning, randomo

I'm sorry that you experienced this issue with the system. Would you please email me directly or send me a private message with your account details? Our engineers will troubleshoot the problem, and I can review the account for duplicate transactions.

Best Regards,

Marti

Marti Johnson
[email protected]
[email protected]
954 861 3511

 

[Biggie]

Hi randomo


i always just use paypal to pay for items in cart


much easier, imo...

 

[domainoid]

Hi randomo

i always just use paypal to pay for items in cart

much easier, imo...

Used to pay with Paypal but Moniker would always add a surcharge of 4% or around that so I no longer do it.- When transactions don't go thru Moniker takes the unused amount and puts it back into your account as part of your prepaid funds and I just wouldn't go for that.

 

[randomo]

Marti has looked into these issues and says that my credit card payments are being refunded and that engineers are trying to figure out what went wrong. As long as the credits show up in my credit card account, my immediate problems have been resolved.

For future transactions, I will look into just paying each time with a credit card; not sure if there's a surcharge for that.

 

[domainoid]

For future transactions, I will look into just paying each time with a credit card; not sure if there's a surcharge for that.

No surcharge for credit card payments.