Urgent help needed

tetrapak · Jan 8, 2008

I need somone from Moniker to contact me ASAP. They have not replied on 2 of my emails sent to [email protected], and i cannot call them everytime i have something, as i'm not in the US.

I have started the transfer of ---.bz to Moniker on 2007-12-17 from Enom. Enom did NOT receive a transfer request from Moniker. The domain will be expired in a few days if it is not transferred.

dotDan · Jan 9, 2008

I'd seriously consider renewing it at eNom, since chances are the transfer will take some time to go through anyway.

IIRC, monte [at] moniker.com will let you email Monte Cahn directly.

DN BROKER · Jan 9, 2008

ive been waiting for almost two weeks now for a response from moniker... good luck!

INVIGOR · Jan 9, 2008

renew..it transfers anyways...

tetrapak · Jan 11, 2008

I will renew it, problem is, i already paid for renewal at Moniker, and at Enom it costs a LOT (=50$ / year). If Moniker would only care about its customers i wouldnt need to pay an additional 50$ now. Thats not what i call a customer support.

Monte · Jan 11, 2008

Tetrapak - .bz is a manual paper pushing registry. orders do not get processed in two weeks there....try 30 - 60 days.

In any case, send me a direct email and I will escalate this for you. Its possible our responses have been coming back to you and going to your junk or spam folder so please check and whitelist.

send to me and I will make sure you get a response.

domaingeneration · Jan 11, 2008

People at Moniker are great. I just made a big mistake with my Moniker domains and they immediately responded to help solve the problem. I'm sure they can help you.

DG