chattin' with registerfly

[LtlPhysics]

This must be comedy;


Please wait for a site operator to respond.

You are now chatting with 'FLYsupport'

FLYsupport: Welcome to Registerfly.com's chat service, there is a live person responding to your service inquiries. Please wait a moment while we route you to the next available service person, depending on the volume this can take several minutes.

FLYsupport: Hello. How may I assist you?

you: hi

you: I just registered ----.com and ====.us

you: And they are both included in my list of names

FLYsupport: Ok.

you: But, the email that I got after the registration

FLYsupport: So how can I assist you sir ?

you: is for buyprestigecars.com

FLYsupport: Can you give me your user name ?

FLYsupport: So that I can check your domains in your domain manager.

you: babble

FLYsupport: Just a moment please.

you: ok

you: Someone has my mail and I have his.

FLYsupport: Both domains are showing in your domain manager
now.

you: yes

you: but I was sent the normal after registration

you: details for

you: buyprestigecars,com

you: the account, email

FLYsupport: May be it was mistaken if your same e-mail is in use with any other account also.

FLYsupport: Did you purchased any hosting package also ?

you: no

you: just two names

FLYsupport: Oh thats fine.

you: It is?

FLYsupport: So do you want all informations for 3 MB webspace of Mail settings ?

you: I just followed the usual registration process

you: and took what was free.

you: I didn't delete anything

you: I have a copy of the final invoice.

you: If you want to read it

you: Are you still with me?

Chat session has ended.

Click! This was the second time I spoke to Registerfly and I should have copied that one too. I wonder if English is a second language for the support person.

FLYsupport: May be it was mistaken if your same e-mail is in use with any other account also.

FLYsupport: Did you purchased any hosting package also ?


It cracks me up.

 

[owndomain]

I chatted with them three times. My own experience with them are quite good, they are so friendly.

 

[play]

I have stopped using them; I prefer to pay a dollar or more each domain and have real support.
I do not like the feature that they are the only ones able to unlock your domains for transfers.

What if they don't want to unlock them? They become the defacto owners.

 

[Anthony Ng]

I too have chatted with RegisterFly a couple of times, not particularly impressive but okay-la. And I guess the example quoted above is more of a typo thing than a ESL/EFL thing. Personally, I have come across many customer support staff who speak with a non-American accent, but hey, it's a multi-cultural world we're living in, right? And if you get a chance to listen to Canada's prime minister speaking ... LOL

Disclaimer: English is NOT my first language!

 

[abrams1117]

I do not like the feature that they are the only ones able to unlock your domains for transfers.
What if they don't want to unlock them? They become the defacto owners.
--------------------------------------
Is that the same as this check box?:

'Do not allow this name to be transferred to another registrar.'

(From an eNom reseller)

 

Interesting exchange you had with RegisterFly.

I use them frequently and recentely needed to ask a question, and did so via their live online chat support. My exchange went well, and my question was satisfactorily answered.

Actually, I was pretty impressed by the speed with which my query was answered...online chat support seems to be a very promising way of providing customer support, especially if the costs are as low as I imagine them to be (no LD charges, an operator can run multiple simultaneous interactions, etc).

Miles