Is anyone else having a problem with HostGator?

[MAllie]

For the past 24 hours I've been trying to get in touch with HostGator through live chat (which tells me every time there's an estimated waiting time of 1 minute but never moves from that static message) or else rejects my email address when I try to get a ticket, even though I've had to use my correct ID and password to get onto the site.

Is anyone else having a problem like this? Also, the captcha is very difficult to read. I don't recall there being one before and it seems unnecessary, since you have to be on the site to do live chat.

 

[DomainScoop.Com]

no, 24/7 always works for me.

 

[Johnn]

Clear your browser and reboot your system.

 

[MAllie]

Clear your browser and reboot your system.

No luck. Cleared the browser and rebooted (we had a thunderstorm just then, as it happened). Went back onto HostGator and this time the count started at 4 minutes plus some numbers. After 10 minutes it got to 1 min 9047619047619 and stuck there.

 

[Johnn]

Try different browser. Sounds like something is wrong with your system - not with hostgator.
Check and update flash (chat uses flash)

 

[MAllie]

Try different browser. Sounds like something is wrong with your system - not with hostgator.
Check and update flash (chat uses flash)

I haven't got another browser I know how to use, unfortunately. And my current one always worked till now. The ticket system failed also. When I put in my email address with password it once again told me that the combination was wrong, even though it's the one I've always used there - and the one I use to pay my hosting.

 

[Tia Wood]

After 10 minutes it got to 1 min 9047619047619 and stuck there.

LOL. Must not like you.

I've never had a problem like that. Have you tried calling?

 

[MAllie]

LOL. Must not like you.

I've never had a problem like that. Have you tried calling?

Lol, Tia, I'm getting that feeling. I'm in Ireland, so it's a big deal to call the States, unless on Skype. But my son tells me he has Firefox on my computer, so I might try that. But I don't need it now, after all, as I've got GoDaddy to help me instead.

 

[4u-domains]

Regularly.
Heard they have changed hands and initially have gone downhill it seems.