Hello to you, GoDaddy...
To start with, I have been with GoDaddy since I reg'd my first name in 1997 (villas.com) for my Spanish Magazine '
Villas.' I used to have 6000 names with you folks...now retired from domaining, I am down to just a handful that I use either for my educational services or another entrepreneurial endeavor. I can't complain IN RE the Bob Parsons' era, but the dynamic has changed post B.P. It is what it is, as far as it goes: OK service...I just wish your telephone agents — and your login splash pages — would stop trying to up sell me. If I want something, I'll ask for it.
So I have given my auction portfolio to AFTERNIC, after trying out your competition (S**O). I have a few questions, because very few of your telephone agents have the answers*.
Nope, can't do that. DAN has been acquired by GoDaddy, so, as Biggie sez, the same will happen to DAN. I can hardly wait until I call DAN and the same chirpy GD voice says, "Welcome (from Arizona) to DAN (Netherlands, and a "separate" corporate entity from GD), how can we help you?"
I live in Europe, I am a 33-year full legal resident of Spain; I work here legally, own my home here, pay Spanish federal taxes here. In essence, I am a "non US Person." Our European currency is EUR, not USD. Therefore, it irks me that I cannot denominate my auction prices in EUR: Rather, I am compelled to list my domains at Afternic in USD, and then suffer the consequences of having to pay a currency exchange fee. BTW, I use WISE for all my international W/T USD <—> EUR transactions...no currency exchange fees and substantially less w/t fees than what you charge.
This is why I chose to cancel my account with Afternic and switch to DAN (domiciled in The Netherlands), as they do offer the option of denominating auction prices in either USD, EUR, or GBP.
* Another peeve, apologies in advance. I am a Professor of Maths, Economics and Business, with the credentials and experience to prove it. I educate my students to understand the positives and negatives of corporate mergers. Apropos to this discussion: The lack of communication between the merged entities. When I try to contact service a/o support on Afternic, my call is forwarded to GoDaddy...it's the same area code, the same woman's voice on the recording, etc., the same tedious holding music, the same uninformed call center agents who answer as "Afternic, How can I help you?" Yet, when I ask them something off sales script about Afternic vis-à-vis GoDaddy, there is a pause whilst they are reading their screens about how to answer, then the response is "GoDaddy and Afternic are separate companies...if you have a question about that, you'll have to contact GoDaddy." If I call GoDaddy about, for example, a change of DNS/nameservers to Afternic's DNS/NS. The answer is: "GoDaddy and Afternic are separate companies...if you have a question about that, you'll have to contact Afternic." Come on, folks! Your reps are in the same Arizona call center for god's sake. Do you really think I am this stupid, or a neophyte ready to reg his/her first name, and buy all the services you are up selling that I don't need or want, until I get the hit on my credit card bill and ask myself "WTF was that for?"
Well, that's what I was doing! You get it? Sheesh! The Brits say: "It's all a much of a muchness." In America that translation would be "A cluster f**k" a "Circle j**k"... a "Circular firing squad" ... well, you get the idea. In keeping with Helmuts'/DNF's "First, do no harm'" policy, and being polite, per DNF, let's leave at, as my dearly departed redneck brother once said, "I refuse to have a battle of wits with an unarmed person!" Politely, "The right hand does not know what the left hand is doing." Agreed?
This is Constructive Criticism, as I am not a hater. I have been with GoDaddy for ages, and I sincerely hope to stay with you.
Please help!
All the best, Steve Russell (my real name)
PS: Please, feel free to do your due diligence on me: No secrets, no skeletons in the closet. I talk the talk and I walk the walk, always have, always will:
https://www.linkedin.com/in/tutormethis/