Does this mean that sub-resellers have a direct line to eNom for support?Originally posted by ddesigns
Everything else is the same. You go through eNom for everything.
Originally posted by ddesigns
Yes, you do get the same support. There are a few things that you need to go to your reseller though I think. One thing, before you signup with a reseller, make sure that he is willing to transfer your account if you wish to. If you ever happen to find a better price with another eNom reseller, you can switch over very easy back and forth between resellers. You just need the permission of the reseller. Most won't give it though because they would be loosing your business.
In this context then, not all resellers, sub-resellers are created equal.If you create a reseller account through eNom, then you are our customer and you would contact us directly for service.
If you have established your business relationship with one of our
resellers, they have created your account and extended their discount pricing on to you; therefore, you are their customer. You would contact them first for all service and domain assistance. If they are unable to help you, they will contact us for answers.