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[Warning] - Don't be cheated by Netfirms !

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DNnic

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I've registed a [x----------x.com] domain name on Netfirms.com on Nov.25 (have receive a confirmation email from Netfirms as "PS-1"), also receive another email from their company regarding my payment (shown as "PS-2")

As I found that Netfirms.com collect the payments from my credit card - but didn't registe the domain name for me. (even this domain name still available on the internet for everybody register till today), so I've wrote at least 4 email to support@netfirms.com & billing@netfirms.com to ask them to check for me (also chatting with the Netfirms online - but the guy named "Stuart" told me that he will ask their Billing department's "Ameeta" to contact me, but nothing happend), but nobody answer me !

It's a very small amount, but that is not the normally business way, they are cheating on business, so, don't go to Netfirms.com everybody !

Allen Lee



=======================================
[PS-1]


Netfirms to me
More options Nov 25 (6 days ago)

Dear Allen

Thank you for choosing Netfirms Web Hosting - the number one hosting
platform on the planet. Please save this e-mail for future reference.

****** ACCOUNT OVERVIEW ******
Hosting Plan: Netfirms Plus Hosting - Special
Domain Name: x----------x.com

Your Membername and Password below can be used to upload your Website
as well as access your Account Manager Control Panel:

Membername: x----------x
Password: j----a
Control Panel: http://www.netfirms.com/members
FTP Address: x----------x.netfirms.com
Base Folder: www

****** WHAT TO DO NEXT ******
Domain Names: Your new Domain Name will take up to 72 hours to
become active on the Internet. In the mean time we
have created an alternate web address so you can
get started right away:

1. http://www.x----------x.com -or-
2. http://x----------x.netfirms.com

Web Publishing: Once you have created your web pages, you will need
to send them to your web space on our servers using
an FTP tool such as FileZilla or Frontpage.
For more information visit:

http://netfirms.com/support?cat_name=FTP/Publishing

E-mail Accounts: You can create E-mail accounts and forwarding
addresses by using the Account Manager Control Panel:

http://www.netfirms.com/members

Once you have created an account you can use any
POP client or Netfirms WebMail to access your E-mail.

Control Panel: The Netfirms Control Panel allows you to create free
Hit Counters, monitor your Website Stats, manage
advanced features and much more:

http://www.netfirms.com/members

****** WE ARE HERE TO HELP ******
Our Customer Service team is here 24 hours a day, 7 days a week to
help you. If you have any questions about what to do next visit our
online Support Center to find answers and contact us:

http://www.netfirms.com/support

Best Regards,

Netfirms E-Services Team
http://www.netfirms.com

=======================================
[PS-2]

Netfirms Billing to me
More options Nov 25 (6 days ago)

Dear Allen

Thank you for choosing Netfirms. Enclosed is your Order Summary.

---------------------------------------------------------------------
INVOICE NUMBER: 1577074 Date of Order: 2004-11-24
---------------------------------------------------------------------
Billed To: Allen Lee
2F, 29, Lane 248, Sec.4
Chung Hsiao East Road, NA 106
TW
Account Name: x----------x
---------------------------------------------------------------------
PRODUCT NAME QTY PRICE
---------------------------------------------------------------------
Domain Name - Special 1 4.95
New Registration - 1 Year 2005-11-24
---------------------------------------------------------------------
Netfirms Plus Hosting - Special 1 0.00
(2 Months) 250MB, 5GB, 10 E-mails 2005-01-24
---------------------------------------------------------------------
Subtotal: 4.95
GST: 0.00
Order Total: 4.95
AMOUNT PAID IN FULL - THANK YOU Total Due: 0.00
---------------------------------------------------------------------
GST Number: 866219272 All Prices in $USD

Questions?: If you have questions regarding this invoice please
E-mail our Billing Dept. at billing@netfirms.com
 
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cogeek

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thanks for tellling it to us
 

Ricado

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Is there anybody else had been cheated by Netfirms?
 

mmkrulz

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I once was cheated out of money when i paid thru paypal but when i contacted support, it turned out that their system failed and since paypal sends a reciept, i sent them a copy, and they registered it for me, all around over 2 days period.
 

Biggie

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unless you're involved in a "snap or backorder" then I would stay away from those types of registrars.
especially if you are buying for "reselling".

stick with some of the more popular registrars used by resellers.
 

DNnic

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It seems that Netfirms.com is not support the "real time" registration, so, to protect yourself ~ do not register the domain name on their site !
 

cogeek

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It seems that Netfirms.com is not support the "real time" registration, so, to protect yourself ~ do not register the domain name on their site !
they got too low prices though
 

DNnic

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cogeek said:
they got too low prices though

Probably their price is low, but they set up the price by themself - no one else could force they to do so.

They set the price at 4.95/year, means that they think the profit under that price is okay. so they should do what they have promised to the public.
If they can not do the service (as they have promised), then increase their price, let people go to somewhere else to register the domains.

Do not cheating on business ! :mad: :angry:
 

DNnic

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Another Lousy company is [ RegisterFly ] !

They collect my registration fees from my credit card, but gave me 11 "dead" domain names (the domain name can not acting), I've ask them to refund my money, but they don't reply...

Will post on a new thread for whole story soon...
 

mole

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Buy your names only through eNom!
 

Anthony Ng

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It still surprises me when established companies mess up with domain names. I was really amazed when I first learned that Hostway (with their own ICANN-accredited registrar, AAAQ.com) did not send registration requests over in real-time. And Netfirms has been around for long enough. Don't know. I also agree that we should stick to reliable registrars and not just go for the lowest price, that's why I mostly use OpenSRS (through EV1Servers.net). :)
 

DNnic

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DNnic said:
As I found that Netfirms.com collect the payments from my credit card - but didn't registe the domain name for me. (even this domain name still available on the internet for everybody register till today...



I'm glad that I've register and got that domain through another Registrar ! :wink:
 
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