- Joined
- Jun 7, 2002
- Messages
- 102
- Reaction score
- 0
I have never had any specific reason to dislike Paypal...until today.
We purchased a laptop battery from an online retailer using Paypal. The battery arrived with almost 30% additional fees tacked on for various things. I had no problem with some of these charges but others were for shipping which we had already paid for seperate from the purchase price of the battery. We refused the shipment, tried to resolve the issue with seller and eventually determined that the only thing we could do was ask for our money back.
The seller refused to refund the money so we attempted to take it up with Paypal. They informed us that we could file a complaint but that there was nothing that they could do for us because we are an international member (from Canada). I explained that the seller now had the battery our payment and smug look on their face but they insisted they could do nothing. I asked for the the ladies supervisor which she said she could not give. I then asked for a phone number of someone that I could explain my problem to. She said it was against customer policy. I then asked for her name. She replied with her first name but refused to give me either her last name or employee number.
I am wondering what is stopping anyone from opening a business selling any product they want (it doesn't really have to exist) and stealing customers money. Paypal will help you to do it and will not even tell you who they are. As a matter of fact, if there are criminals reading this right now, you now have a legitamate way to collect credit cards for your fraudulent activity.
Has anyone else ever had this type of problem? Does anyone know of anyone at Paypal that actually cares enough about their business to hear a concern from one of their previously content but now fervent detractor? If you have any horror stories or miracles, I sure could use your input.
Let's warn others of this legitamized avenue of theft on the Internet before so many people become dissillusioned by this farsical operation that they go to the malls instead of supporting our livelihoods.
We purchased a laptop battery from an online retailer using Paypal. The battery arrived with almost 30% additional fees tacked on for various things. I had no problem with some of these charges but others were for shipping which we had already paid for seperate from the purchase price of the battery. We refused the shipment, tried to resolve the issue with seller and eventually determined that the only thing we could do was ask for our money back.
The seller refused to refund the money so we attempted to take it up with Paypal. They informed us that we could file a complaint but that there was nothing that they could do for us because we are an international member (from Canada). I explained that the seller now had the battery our payment and smug look on their face but they insisted they could do nothing. I asked for the the ladies supervisor which she said she could not give. I then asked for a phone number of someone that I could explain my problem to. She said it was against customer policy. I then asked for her name. She replied with her first name but refused to give me either her last name or employee number.
I am wondering what is stopping anyone from opening a business selling any product they want (it doesn't really have to exist) and stealing customers money. Paypal will help you to do it and will not even tell you who they are. As a matter of fact, if there are criminals reading this right now, you now have a legitamate way to collect credit cards for your fraudulent activity.
Has anyone else ever had this type of problem? Does anyone know of anyone at Paypal that actually cares enough about their business to hear a concern from one of their previously content but now fervent detractor? If you have any horror stories or miracles, I sure could use your input.
Let's warn others of this legitamized avenue of theft on the Internet before so many people become dissillusioned by this farsical operation that they go to the malls instead of supporting our livelihoods.
