I sell domains every week , Using registerfly .I've had 1 problem and that was with the buyer that didnt quite understand he had to open his email :laugh:
Their evening live chat support can be "trying"..
from this evening..
You are number 2 in the queue out of 2 callers. Your wait time will be approximately 2 minute(s) and 32 seconds. Thank you for using RegisterFly.com Live Chat Service.
You are number 1 in the queue out of 2 callers. Your wait time will be approximately 1 minute(s) and 34 seconds.
You are now chatting with 'FLYsupport :'
FLYsupport :: Welcome to Registerfly.com's chat service, there is a live person responding to your service inquiries. Please wait a moment while we route you to the next available service person, depending on the volume this can take several minutes.
FLYsupport :: Hello, Welcome to Registerfly LIVE CHAT, This is Client Support Representative
#24, How may I Help you?
dauction: Last night I thought I hit the jackpot ..registering ME.CO.UK and ON.CO.UK.. more..
dauction: long story short.. I was billed but didnt actually receive the names.. seems they are reserved
dauction: The ordering systems was allowing 2 letter names to be registerer that actually werent available.. I sent in a support ticket a few minutes ago
FLYsupport :: Yes. you cannot registet two character domains
dauction: Looking for a refund back into my account..dauction.. and I moved $45 from paypal into regfly account last night thinking I wasgetting some good names. Could you also push $25 BACK into my paypal account..
dauction: Yeah, thats it .. I assumed I could because the system showed 2 letters as available
dauction: Actuallly received "success" registration notices !!! lol
FLYsupport :: Please generate a ticket regarding this issue.
dauction: The total was $26.00 (some odd cents)
FLYsupport :: So, we can forward it to our admin
dauction: Yeah, I filled out a ticket a few minutes ago.. you should have now..
dauction: I wentt looking around even register.com was showing these 2 letters as available..so it wasnt just enoms/registerfly system
dauction: Do you need any more info right now ?
FLYsupport :: This rules if for globlally
dauction: Not sure what you mean .."this rules for globablly"
FLYsupport :: You cannot register two character domain anywhere
dauction: Listen , in MY account ..it shows I registered ME.CO.UK and ON.CO.UK.. the system was ALLOWED these registrations..
dauction: Actually , you can register 2 letters in many ccTLDs..
dauction: Do you understand what I am asking?
dauction: and Do you need anymore information?
FLYsupport :: Do you mean you have already registered this domains?
dauction: YES !
dauction: :laugh:
dauction: Registered and paid for !
FLYsupport :: May I have your User ID please ?
dauction: In my registerfly account.. domain manager it is SHOWING ME.CO.UK AND ON.CO.UK
dauction: ***********
FLYsupport :: Yes, domains are in the account
dauction: Hey support..here is the easist test.. TRY and register DO.CO.UK and you will see what I am talking about.. AND it will actually let you register it ! (well it will say you did)
FLYsupport :: I cannot register the domains
dauction: Thats odd..it will let me !
dauction: Did you see the names in my account ?
FLYsupport :: Yes
dauction: me.co.uk is available $6.99 / year
dauction: So you seee it in my account and yet if you do a
register search it shows as still available
dauction: Even though I registered it ...
dauction: when in reality..it isnt suppose to be available at all..
dauction: anyways, pass the "Ticket" on to Tim S and support ,I'd appreciate a reply as soon as everyone figures out what is going.
FLYsupport :: We will forward your issue to our admin Mr. Tim and he will assist you to resolve this issue
dauction: Thanks you..have a good night..
FLYsupport :: You are welcome.
dauction: any chance in you know what..I may actually keep these ? :laugh: good night..
I made it thru and I am not one that has a whole lot of patience...:laugh:
At least some support is always available.. and I know it will actually be taken care of.. it may take a few days.. but it will be taken care of...