My kudos to Mark from Dotster

[888]

I had a problem with 2 names in NameWinner, emailed them and no response for 2 days. So I PMed Mark on this, he immediately replied and have someone to help, and problem is solved the same day - that is true customer service :razz:.

Please try their support email first, and don't always abuse Mark though. He is a valuable resource to the board .

 

[MarkMitford]

Thanks 888.

Yes please don't abuse me, only my wife is allowed to do that

Seriously, I am part of the Marketing team so I can't help directly with problems but if you have contacted customer support first and haven't received a timely response let me know and I will try to help.

 

[mole]

Great job you are doing to promote .cn Mark. You seem very sincere on your personal appraisal for waiting till March for the real landrush on .cn (although .com.cn is still very much a valued commodity). Most other self-serving marketeers would have just said, register, register, register, give me your MONEY.

 

[MarkMitford]

Mole: Thanks. Dotster is employee-owned so, while we are not the cheapest (result: we have been profitable since day one and will be around for the long-term), ethics are very important to us and we try to treat our customers the same way we would like to be treated.

Mark......

 

[888]

Originally posted by MarkMitford

Yes please don't abuse me, only my wife is allowed to do that

You are abused by your wife? It isn't abuse when you like it.