You downgraded my account without reason

denny007 · Mar 4, 2005

I used to be platinum member. Than I found I can not post. Than I found, you downgraded me to the free "bronze" member. I upgraded again today to exclusive, but paid US$ 50 more than I was supposed to pay for this upgrade, So I request write to my account: 5000 DN$ for the different + 5000 DN$ for grievance and complications.
Denny

Vivvy · Mar 4, 2005

Sumbit a support ticket... putting this in the forum is not the best way to get it handled expediently. Go to the very top yellow navigation bar in the forum and click on "contact us".

Vivvy

denny007 · Mar 4, 2005

I already issued TWO support tickets, never got an answer. One ticket was email: dnsucks at startseek.com, another one I forgot, something_else @startseek.com

The previous two tickets wasabout that I can't post (at that time I thought, you banned me). When I found out, you downgraded my account, I posted here. Why ? Would you issue tickets on which you get no answers ? Would you ?

impactadmin · Mar 4, 2005

denny007 said:
I used to be platinum member. Than I found I can not post. Than I found, you downgraded me to the free "bronze" member. I upgraded again today to exclusive, but paid US$ 50 more than I was supposed to pay for this upgrade, So I request write to my account: 5000 DN$ for the different + 5000 DN$ for grievance and complications.
Denny

Hi denny007,

I have funded your account with 5000 Dnf$.

When did you submit your support tickets?
All tickets were answered up until 5pm EST yesterday. If you submitted them after that time it will be answered today.

Thank you
Huseyin,

denny007 · Mar 6, 2005

I do not remember when I opened the ticket, is fixed now so never mind...

impactadmin · Mar 7, 2005

Hi,

I found your tickets and here were the response times:

1) Ticket: ECV-78774

Last Update: 28 Feb 2005 04:24 PM
Last Replier: Huseyin
Created On: 28 Feb 2005 05:46 AM
Status: Closed

Ticket 2) LZG-56292

Last Update: 03 Mar 2005 12:56 PM
Last Replier: Huseyin
Created On: 02 Mar 2005 11:42 PM
Status: Closed

In both tickets you referred to having a silver membership, not a platinum.

Thank you
Huseyin,

Vivvy · Mar 7, 2005

thanks impactadmin for posting that ... handling the support tickets is a tough job and the extra communication you've put into this issue is appreciated.

Vivvy