No email notifications

[kokopelli]

I'm not receiving my PM notifications by email, nor updates to subscribed threads.

So I submitted a support ticket at oursupportsite.com a few days ago, but have heard nothing. I've just submitted a new ticket (Ticket ID: TUM-51950) - hopefully I'll hear something now.

 

[GiantDomains]

Your settings seem to be correct. You'll have to wait for your ticket to be answered.

 

[monkeyhead]

Your email provider could be classing the emails as spam. No matter what vbulletin forum I subscribe , my isp always classes the email notifcations as spam mail.
Check your junk folder or similar they might well be there.
Matt

 

[DoubleClick]

I don't get any either and I use SpamArrest. I check my junk folder 2 or 3 times every day, in addition I have the domain whitelisted.

It's got to be on dnF end.

 

[kokopelli]

Your email provider could be classing the emails as spam.

No, it's not that, I checked the spambox and I'm getting all my other emails.

Still waiting to a reply to my (2) support tickets ... oh, well :disappoin

 

[GiantDomains]

No, it's not that, I checked the spambox and I'm getting all my other emails.

Still waiting to a reply to my (2) support tickets ... oh, well :disappoin

Tickets aren't answered on the weekend.

 

[hookah]

The same problem here. Does it look like a general problem?

 

[DoubleClick]

The same problem here. Does it look like a general problem?

Oh man I can post now.

I can't get notifications. I changed my e-mail address thinking maybe that was the problem and when I changed my address then I couldn't post and I never got the confirmation mail to verify the address.

I finally tracked down GiantDomains (Thank you man!) who got my ticket looked at.

Whew.

.:C::.

 

[kokopelli]

I'm still waiting ... almost weekend again ...

 

[GiantDomains]

They are still working on this.

 

[labrocca]

I have had the same issues for a week or so now as well.
I actually changed my settings just to see if that was the problem. Maybe a toggle of my settings would work but it didn't.

 

[GiantDomains]

Fixed

 

[monkeyhead]

What was causing the problem?

Matt

 

[GiantDomains]

Don't know, just know it was fixed.

 

[dmyre]

It's not resolved. After checking the threads today, I see several that I'm subscribed to, but I haven't received any notifications. I also submitted a ticket weeks ago...

 

[GiantDomains]

Please file support ticket.

 

[dmyre]

By support ticket, do you mean the Help Desk link in the nav bar? I previously submitted one through a form on a different website, but never received a response.

 

[GiantDomains]

Yes, help desk, but it won't be answered until Monday.

 

[wolfis.com]

this is a widespread problem - i have gotten email notifications for years and all of a sudden it stopped 2 weeks ago and i did not change nor install any new antispamsoftware - however i do get sporatic daily updates - if you like i can even give you the exact date when the subscriped notification stopped.

 

[GiantDomains]

It was fixed and it works for me now (didn't before), so you will need a trouble ticket so they can look at your problem. Thanks