cctld Sibername wants $75 per hour to send me my EPP Codes

[A D]

I asked Sibername to please email me my domains and EPP codes and thre reply was:
======================================================

Hi Adam,

You can retrieve it through the domain manager. If you want us to spend time on it we charge $75.00 service fee for the each hour of time to be spent .

Please do not hesitate to reply to this ticket if you have more questions or problems;

MBT
======================================================
So this basically says go get them yourself one by one or pay us $75 and hour to get them.

Did the same thing with 2 other regsistrars and they emailed me them right away.

The result will be I will get them one by one and transfer all out of Sibername, but this is not good customer service.

Adam

 

[Vincent]

siber knows its free for everyone else. Not for Adam.

 

[A D]

siber knows its free for everyone else. Not for Adam.

Oh well, just got them all manually and transferred them all out.

Adam

 

[Vincent]

how many domains do you have at the company?

 

[DN BROKER]

Negative Experience

 

[Zoobar]

...

They also charge you $25 to pull a name out of redemption. There is no fee to them from CIRA so thats another pure cash grab.

 

[msn]

Sure, but for a limited time for only $4.99 more they will rub themselves with oil before they spend time on your domains. :uhoh:

I asked Sibername to please email me my domains and EPP codes and thre reply was:
======================================================

Hi Adam,

You can retrieve it through the domain manager. If you want us to spend time on it we charge $75.00 service fee for the each hour of time to be spent .

Please do not hesitate to reply to this ticket if you have more questions or problems;

MBT
======================================================
So this basically says go get them yourself one by one or pay us $75 and hour to get them.

Did the same thing with 2 other regsistrars and they emailed me them right away.

The result will be I will get them one by one and transfer all out of Sibername, but this is not good customer service.

Adam

 

[whitebark]

I just renewed and pushed domains in redemption at namespro- didn't cost anything extra. Ready.ca and dot-ca-registry.ca also don't charge extra for redemption domains.

 

[liberator]

That sucks Adam, just fyi

A registrar is not allowed to charge for the retrieval of authorization codes, a simple email to CIRA customer care would have them contact the registrar and the are required to provide them to you within 5 business days. I'm not positive on the # of days but I believe it is 5.

I also believe there are rules against charging extra in redemption grace period, I don't have the manual here so I can't be certain on that one. The procedure is exactly the same no matter what the status of the domain is so any company doing so is using it as a cash grab.

Happy Thanks Giving!

Jay

 

[katherine]

It takes one minute to run an SQL query so $1.25 for their service is a fair price imo
How many domains are we talking about ? For a large number you could make a script the automated the retrieval of the auth codes.