Small problem with DomainSnaps.com

[DomainEmpire.com]

How can we contact a responsible of DomainSnaps.com with the guarantee to get a prompt reply, please ?

We've sent 3 PMs to the owner in this week here to the forum, an email and 2 messages through their support form but still no news.
Nothing serious but we need an urgent reply considering we paid for 2 snaps on date 8-May-2003 and those names result still unsnapped ...

If someone could ask to the owner to answer my PM, I'd appreciate it; I understand perfectly he's very busy with much more important activities but we only need to fix this small problem asap (anything has been explained in details by PM).

 

[DomainEmpire.com]

Still no news from their part but are we the only members with this kind of problem ? Anyone else ?

Their service would be excellent at the current price with:

- Domains automatically snapped in the same second we submit payment;
- A shopping cart to pay in bulk for multiple snaps (we've had to make 2 separate payments for ours)
- A prompt support service

Ok, we're awaiting for an answer since 8-May-2003 and today is already 16-May-2003 - This thread will be updated

 

[888]

Originally posted by DomainEmpire.com
Their service would be excellent at the current price with:
- Domains automatically snapped in the same second we submit payment;

I have ordered 4, and so far it worked.

- A shopping cart to pay in bulk for multiple snaps (we've had to make 2 separate payments for ours)

Agreed! Very inconvenient to enter credit card and address every time :dead:

- A prompt support service

I've no need to contact support yet, so no comment. :shy:

 

[DomainEmpire.com]

So we're the only ones with this problem but their support service is not working and this's a fact.

 

[com]

So far they have not cought anything for me. Nothing. I do not get any notification of change of status either. They send no notification when they fail to snap either. Strange how snapnames never failed to catch a name while domainsnaps never caught a name. Are they sharing the same bandwidth or not? I am starting to think that the rest of my snaps there are a waste.

 

[actnow]

Com,
DomainSnap is strictly a sales agent for SnapNames. DomainSnap does not catch the names, SnapNames does.

I do receive notification from DomainSnap when something changes with the name on Snap.

Their major problem is -CUSTOMER SERVICE!!!

 

[Sharpy]

and the trend continues

 

[DomainEmpire.com]

UPDATE: 2 days ago they answered affirming they'ven't ever received our payment. Uhm, interesting so I sent them our 2 transaction n# but still no news since today

Believe me: cheap or not, we'll never use their service again