What would you do?

[Melly]

What would you do if someone bought a domain name off of you and then emailed you to say they wanted 5 more extensions for the same domain name? They other extensions are available. Do you a) tell them they can register the domains themselves b) charge a higher price and register them and push c) explain they are available and that you will register and push and maybe just add a small fee on top for your time ?

I am assuming this is a company that doesn't know much about domains.

 

[katherine]

IMO a) and offer to do c) if they are absolute rookies (seems to be the case).
It's good karma and I would be embarrassed if they find out later

 

[Deleted member 111831]

B

 

[tetrapak]

A & C, there is no way I would charge for available (junk) domains.

 

[Deleted member 111831]

They aren't junk to the person who wants to buy them.

Domainer ethics are funny. Selling a $100 domain for $1,000 to a person who is not familiar with the concept of reseller prices is ok. Selling an available ($9) domain for $50 to a person who doesn't know how to register domains is a sin.

 

[draggar]

IMO a) and offer to do c) if they are absolute rookies (seems to be the case).
It's good karma and I would be embarrassed if they find out later

Yep. 5 other extensions? So what, say $75 in registration fees? If they ask you to do it, charge them $125. (I'm sure an extra $10 per name is reasonable for your time to register the domain then push them to their account).

 

[ukbackorderukbackorder is verified member.]

I'd go for a).
It seems a little strange that they know the extensions they want yet don't seem to know how to check the availability on them. This would be raising warning flags for me.

 

[Onward]

Good Karma goes a long way. If they were my customer, I would explain to them the process to search and purchase available names and give them registrar suggestions.

It does seem a little odd though that they can't figure this out themselves though.

 

[Melly]

Well I decided to let them know that they could register them but honestly they have no clue what I am talking about so I am going to have them send me $100. Its 60 or so to register them in which I will create a new account and just send the entire account for them. I am charging $40 to do everything. Not alot of profit but better than nothing.

 

[south]

Well I decided to let them know that they could register them but honestly they have no clue what I am talking about so I am going to have them send me $100. Its 60 or so to register them in which I will create a new account and just send the entire account for them. I am charging $40 to do everything. Not alot of profit but better than nothing.

Good job!
It's perfectly reasonable to charge a fee to perform services.
You did the right thing, imho

 

[BiggieBiggie is verified member.]

What would you do if someone bought a domain name off of you and then emailed you to say they wanted 5 more extensions for the same domain name? They other extensions are available. Do you a) tell them they can register the domains themselves b) charge a higher price and register them and push c) explain they are available and that you will register and push and maybe just add a small fee on top for your time ?

I am assuming this is a company that doesn't know much about domains.

Well I decided to let them know that they could register them but honestly they have no clue what I am talking about so I am going to have them send me $100. Its 60 or so to register them in which I will create a new account and just send the entire account for them. I am charging $40 to do everything. Not alot of profit but better than nothing.

so you ended up doing...a) b) and c)



maybe go back and offer to do some logo's for them.....for a small fee of course!

 

[tetrapak]

They aren't junk to the person who wants to buy them.

Domainer ethics are funny. Selling a $100 domain for $1,000 to a person who is not familiar with the concept of reseller prices is ok. Selling an available ($9) domain for $50 to a person who doesn't know how to register domains is a sin.

Funny indeed. In one case you own the property, in the other case you don't. :-#:

 

[hugegrowth]

it shows domains have a long way to go with the public when there are still people who don't know how to do something as simple as hand registering a name.

 

[Gerry]

Absolutely C.

If there is any possibility that this person or entity may become a long term client of yours - as in site building, creating ads, consulting - then there is no reason whatsoever to overcharge for added domains.

Tell them up front what the cost will be and offer to register and push to their account.

At some point in time, this client may find out that you overcharged them and that may not set well.

I use my own example of a friend/client who has had business online since 1995 (or so). For all these years he has paid for hosting, domain renewal, and all the other services through someone like Register.com. Somewhere along the way he was talked into registering all these others to "protect him".

When we started working together and talking about site and site development, he had no clue about tracking, adding adsense or other affiliates, analytics, or seo. When I explained this to him and showed him some of the options he could not believe what he had been paying for and what he was missing out on (as well as overpayment).

Fortunately for him, his business (brick and mortar as well as online) had been and is very successful thanks to a highly searched keyword niche domain.

Now I have his business and friendship and respect.

---------- Post added at 01:48 PM ---------- Previous post was at 01:47 PM ----------

Ok, I see you have provided an update.

A decent price for your services and time.