1&1 Billing fiasco!

[redbulldog]

Ive received several threateing letter from 1&1 internet over the last week about unpaid accounts, these are for .co.uk domains registered at the beggining of 2004. When I rang them up and said I paid for two years ownership only just under 12 months ago they said that there was a mistake on their system and I was never charged.

Ive got no way of checking this as I have changed credit cards and havent kept my old statements. I dont even own these domains and they are no longer with 1&1 having been transfered by the new owners.

Has anybody else had this happen to them?

What would you do?

 

[Anthony Ng]

... they said that there was a mistake on their system and I was never charged.

Ive got no way of checking this as I have changed credit cards and havent kept my old statements.

If that was less than a year ago, you may still confirm by calling the credit card company or bank, even when you're no longer with them. Another thing is: you should ALWAYS keep all bank and credit card statement, although they usually say you have to call within 30 or 60 days for discrepancy.

 

[Theo]

Ive received several threateing letter from 1&1 internet over the last week about unpaid accounts, these are for .co.uk domains registered at the beggining of 2004. When I rang them up and said I paid for two years ownership only just under 12 months ago they said that there was a mistake on their system and I was never charged.

Ive got no way of checking this as I have changed credit cards and havent kept my old statements. I dont even own these domains and they are no longer with 1&1 having been transfered by the new owners.

Has anybody else had this happen to them?

What would you do?

Tell them to stop harassing you; they should also fire their IT staff for incompetence. If needed, set up camp at 1and1sucks.com