about pool

[Corwin]

edited seo

 

[Mr Webname]

This is the way they treat their customers - "tough - not our problem".
My take is that if the domain is not in your possession you would have the right to do a chargeback, however the consequences of the lost name/service might not be what you want.
Class action is needed to bring them into line!

 

[Whois-Search]

This is Common Problem and their standard reply.

They must have contact to the register in order to use their connection.

Email their manager [email protected]

if that doesn't work transfer it to enom in 60 days time - hoping register lock is off.

 

[Sharpy]

Email their manager [email protected]

Ya and if you get no satisfaction, direct that pion to the part in DNJournal's article on pool, where the honcho said they were doing everything to help their customers with the shady registrars they have partnered with.

 

[Corwin]

edited seo

 

[dax]

i have the login and password but the problem is the whois record i not linked properly to the domain. So when i try to trasnfer it, the new registrar cannot see the email and can t make the transfer.

While nameview (the catching registrar) just dont answer my email and namescount who share their system with them claim they cannot help me .

this is really a pain!

If your registrar (where you want to transfer the domain) is "user-friendly", write them a letter, and explain the situation. Mention that you agree on all consequences regarding the transfer, and that you take the responsibility for it (it's your domain, so you dont have to worry about that too much).

Then start the transfer at the gaining registrar, but since you cannot confirm the transfer (due to wrong whois data), ask them (support@yourregistrar) to consider it as confirmed (write as mentioned above) and that they push the transfer query to the registry.

PS: Before it all, on NameScout turn the transfer lock off.
In few days (if everything is ok) domain should be transferred without any further confirmations.

I was in the same situation like you, and this worked for me. Maybe it will work for you too.

However, be carefull. When you turn the NameScout lock off, anybody can do the same, and take over your domain. So, do it only if you dont have any way out from this problem.

 

[serra]

Did you call Pool Customer service?
Ask to talk to the manager.
Try to call in different time of days because sometime the hold time is way too long.
It always help when I have problem domains like this.

 

[mole]

Half the fun with using Pool is catching the name, the other half is getting the winning registrar to give it to you. :-D

When Namescout catches something, its really in safe hands. But when one of Pool's Tonga Island registrars catch it, be prepared to wrestle it away like a juicy bone from an Alaskan bull terrier.

 

[DNWizardX9]

i'm confused mole. why is it any different getting it from pool's tonga island registrars? are they holding it for themselves or are they just slow in transfering and verifying?

 

[mole]

i'm confused mole. why is it any different getting it from pool's tonga island registrars? are they holding it for themselves or are they just slow in transfering and verifying?

(1) Their whois doesn't want to reflect your whois and/or (2) you have no interphase to manage your domain name.

 

[Corwin]

edited seo