For Sale Beware of Snap Names choice of registrar NameBay.com

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I have had some limited success with Snap Names, though on one name, I got stuck with a registrar called NameBay.com. This is a foreign company I had never heard of before, when I tried to forward my newly acquired domain name to my web site it would not work. I looked for instructions on their site, but found none. I then emailed their customer support and discovered they not only do they not understand English, they are very arrogant. After a series of several emails, I still do not have the name pointed.

Furthermore, I contacted Snap Names customer support and was given a very condescending explanation as to the great partnership Snap Names has with NameBay.com. I was surprised due to the number of subscriptions I have and the "newness" of NameBay.com.

I have received good service from Name Scout and a couple of other registrars that Snap Name uses, but NameBay.com Sucks. Beware!

 

[alldig]

transfer the name to another registrar for 8$ and add a year to expiration date ...problem solved.

 

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Originally posted by alldig
transfer the name to another registrar for 8$ and add a year to expiration date ...problem solved.

Only have to wait 60 days!

 

[DotComster]

That is one newbe registrar - remind me of Joker.com in the old days.

They do have forwarding - but it costs about $1.50
http://www.namebay.com/tariffs.htm

It might be best to free host the domain with only a link to the site you want it forwarded to - else pay their tarrif.

 

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Interestingly enough someone from Snap Names read my post and contacted me virtually within minutes of the post. The customer service manager Roger M., actually listened to what I had to say and immediately rectified the situation. Wow! Good work Snap Names! I guess this forum works.