Excellent Customer Service

[mikesherov]

I just wanted to say that once again NameDrive.com has proven themselves to be the absolute leader as far as customer service goes. It's apparent that with Namedriver always responding quickly, informatively, and honestly in the forum that their CS is unparalleled, but I wanted to share a positive experience I had with their Park & Sell feature:

I had been negotiating with a buyer and had finally settled on an amount for 3 domains, which I accepted. I got an email from a sales rep at ND saying to confirm my intent to sell, which I did. The next day I received an email from the rep saying that the buyer was concerned about certain issues and may be withdrawing his intent to buy. However, my rep Ash didn't stop there. He asked me questions about the domain so he could provide more information to the buyer to perhaps save the sale. When that didn't work, he offered to forgo the commission he collects from the buyer so that the buyer's cost was lowered. At that point, the sale went through. Ash saved the day after 5-6 emails, and did so with a friendly attitude.

I just wanted to say again thanks to ND and their staff. Seems as if they have CS as one of their top priorities, and it shows.

 

[Jacksplat]

I get quite a few offers on the "inquire about this domain" option i select to have displayed on some parked domains. When I get notice of an offer I see the opportunity offered for namedrive to help with the sale. I've never taken them up on it but maybe I'll give them a shot on an offer coming in soon.