Best place for them!
I've had a name sat there being monitored that I have left for a week to check out their service as they didn't register not one of the 20 names that I was monitoring for a month. Every single time, they were beaten. When I have checked some names that they were monitoring for me and found they were available I have been able to log out and register them at my usual registrar!
I've emailed them 4 times to cancel my service and refund the money that I had prepaid for registrations and there has been no reply. I've also emailed registerfly for an answer saying that I would use the money I have on hand to register names anyway, but, no reply.
They are worse than useless!
Phil