Fatal Error when updating custom graphics

[Chuckles2]

When I attempt to update custom graphics, I get the following page. Anyone else see the same?

Fatal error: Call to undefined function alphanum_score() in /www/phpinclude/account/portfolios/domain/mycustomize.lib.php on line 539

 

[Donny Simonton]

What page are you on and what are you doing?

Donny

 

[Chuckles2]

Well first of all, I just tried again and the error did not reoccur. But before I posted I was able to repeat the error several times today.

To get the error initially, I had clicked "customize template", typed a new template name, select a landing image and results image from my hard disk (JPG's, both of which meet size and dimension requirements) then I clicked Save Customizations. The error page then appeared.

P.S. I used the same images when I got the error as when I did not.

I hope it should be an easy error to track down. An undefined function is named above, and even the line number is identified. If you think it may help, feel free to PM me, I'll try to duplicate it again if you can't.

Another edit: Here's a possibility. My connection may have timed out before I clicked the Save Customizations button. (I may have had spent 10 minutes or so on that page working on graphics editing.)

 

[Donny Simonton]

Actually, I think I know what the problem is, what were you trying to name the template originally?

Donny

 

[Chuckles2]

I'm afraid I don't recall exactly, but it probably roughly matched domain name in question, which I prefer not to post here. (PM if you need to know which account is mine.)

Is it a matter of attempting to duplicate a name already in use? That may have occurred, (I don't recall for sure) but my intention was to modify the existing template, not create a new one, so I would have been inclined to use the same name.

 

[Donny Simonton]

FYI, the naming problem has been resolved.

Thanks for the information.

Donny