I paid for platinum but haven't got it!

[cbjim]

:disappointed: Dunno if this has happened to anyone else...

I decided to take advantage of the half price for platinum membership, so i signed up and paid with a credit card via 2CO.

When i was returned back to dnforum from 2co's payment pages i got a message saying my payment had been declined.

I got a confirmatory email from 2co saying the amount had been debited from my card successfully, and i telephoned my card issuer and they confirmed that the amount had been debited and gave me the authoriation code as a reference.

I raised a support ticket giving all the info, plus the authorisation number and the 2co transaction number but this was 6 days ago, and i've heard nothing from dnforum and my membership has not been upgraded.

Feeling a bit miffed about it all at the moment.

Where can i go from here?

Many thanks

Jim

 

[Thomas Nash]

Have you tried getting in touch with an admin?

 

[dotorg]

poor guy

 

[^ DJ ^]

Similar issue here, unfortunately...I paid for exclusive membership on 3-6 and still haven't recieved it. Have used all available non-public means I know of, including email, PM's to admins and mods and the oursitesupport.com link. No answers from ANYONE...

One difference is I never got a decline, payment went thru. I have a transaction number and confirmed with bank that payment was made.

Is there any way to get this figured out? Would be appreciated..

 

[cbjim]

I've just posted a message in area51 hopefully an admin or mod will get in touch... i'll keep you all posted!

 

[tonyfloyd]

contact an admin.....happened to me too....was resolved in a few days

 

[impactadmin]

:disappointed: Dunno if this has happened to anyone else...

I decided to take advantage of the half price for platinum membership, so i signed up and paid with a credit card via 2CO.

When i was returned back to dnforum from 2co's payment pages i got a message saying my payment had been declined.

I got a confirmatory email from 2co saying the amount had been debited from my card successfully, and i telephoned my card issuer and they confirmed that the amount had been debited and gave me the authoriation code as a reference.

I raised a support ticket giving all the info, plus the authorisation number and the 2co transaction number but this was 6 days ago, and i've heard nothing from dnforum and my membership has not been upgraded.

Feeling a bit miffed about it all at the moment.

Where can i go from here?

Many thanks

Jim

Please forward me a pm with your transaction id and I will review your order.

Thank you

 

[impactadmin]

Please forward me a pm with your transaction id and I will review your order.

Thank you

I have upgraded the accounts here.

It has worked for some people and others it hasnt. It all depends if the order is approved right away or not.

Some move to a pending status for the order to be verified.

If anyone else has an issue please send me a pm with your order id and registered email address.

 

[^ DJ ^]

You are THE MAN! Thanks very much for taking care of this...I feel like a new member!