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It's a good service but sometimes can take a little longer than other options, because Monte personally handles all escrow transactions. It is however probably the safest escrow service available â so I guess it depends on whether you value speed over security. Personally, I think security is far more important.
The speed of escrow transactions depends on so many factors, buyer, seller, escrow company and registrars (on occasions). Sedo can be equally slow at times.
The point I make is that because one person handles all escrow transactions, if he has a backlog of transactions to deal with it might be a little slower.
I use Moniker exclusively for all my US transactions.
Fischermx, the escrow service is still a completely active service, and if you need to use it, I would be happy to help you out !
As for the support responses taking a bit longer than usual, I am unaware of any serious delays in their response time...(they're normally spot on with the responses, in addition to being incredibly knowledgeable). However, if it is even a SLIGHT bit delayed you can probably attribute it to the massive amount of work we all are putting in getting ready for the upcoming auction. Cheers!