moniker Moniker Support - not working?

[ksinclair]

I click on the Support link, in the upper right, and it just refreshes the screen. If I right click, for a new tab, I get a new tab and nothing loads.

I tried it in Firefox and Chrome.

I have used Moniker support before, so why is it not working now? Is it down, or has something changed?

 

[jrzeygirl]

I click on the Support link, in the upper right, and it just refreshes the screen. If I right click, for a new tab, I get a new tab and nothing loads.

I tried it in Firefox and Chrome.

I have used Moniker support before, so why is it not working now? Is it down, or has something changed?

Hey Kevin - It's not broken. What you need to do is click the Moniker Support Center link and allow the pop up.

It's something we're aware of and in the process of correcting. If you're still having issues submitting a help ticket, please email me your issue and I'll open it for you.

Thanks

 

[Gerry]

Same here.

Click support and it takes me to sign in...over and over and over.

Email sent to sales.

You got a bug in the juice.

 

[jrzeygirl]

Same here.

Click support and it takes me to sign in...over and over and over.

Email sent to sales.

You got a bug in the juice.

Hey DocCom - As I stated above, we are aware of this bug and it's currently being addressed.

The work around is to click the temporary Pop-Up button and that will allow you to submit the ticket.

THANKS

 

[ksinclair]

i get no temporary pop button to click

 

[jrzeygirl]

i get no temporary pop button to click

Hmm.... That's odd. Please send me your info/issue via email to [email protected] and I'll assist.

 

[esa]

try using opera, working here
i was using chrome and the popup not show

 

[ksinclair]

if i had more time, maybe. But it sounds like a lot of work to install Opera, just to get Moniker support to work.