Problem - Pool and the .eu landrush

[Fredo]

Hi everyone,

I have won a .eu domain name during an auction on Pool following the .eu landrush. The problem is that after more than 2 months after the auction ended, I still haven't receive the details to administer the domain name. And also, the whois still indicates that the name is registered under Tempus Enterprises Ltd in England.

I have contacted both Pool and the registrar Misk.com (where the name is supposed to be registered) many times but they reject the responsability on each other. Misk.com is saying they haven't received the information to create my account from Pool and Pool saying that they have sent this information to the registrar.

I have paid for this domain name for more than 2 months now and have not been able to use it. Therefore, my main question here is: what can I do legally to gain control of the name I have paid for?

Also, are other dnforum members in the same situation as me?

Or is there a Pool employee who is also member of this forum and could help me to resolve this issue? It would be much appreciated as I was satisfied by Pool until this happened!

Thanks for your feedback.

Fredo

 

[Azam.net]

We're in the same position as you. Pool are lousy in this respect I must say.

 

[richard]

Hi guys,

Pool offer amazingly poor service imo, and
you may want to check this thread (on this
very same problem) from yesterday:
http://www.dnforum.com/thread160576.html

Regards

 

[Creature]

Same boat here but things are moving in the right direction I think. Moved from misk and now rebel for some reason. Probably won't be much longer, I hope! Creature! (.eu)

 

[Creature]

Whois is now correct for my .eu domaın name. Thanks Pool.

I still have no control over the name but I guess it wont be much longer.