Snapnames.com is down

[keep]

I have lost two auctions because of this.
gree-----d.com
pla----d.com

Will you restart auction for 05-07-2013 ?

Also very interesting thing.

dribble was bidding against me.
I placed highest bids on these domains and suddenly snapnames website became unavailable.
But few minutes later I received two emails - Your maximum bid for xxxxx.com has been exceeded.

So the main question is - How the hell dribble was able to bid on domains while your website was unavailable for all others ??? And it is still unavailable !

--- snapnames.com ping statistics ---
2054 packets transmitted, 352 packets received, 82.9% packet loss
round-trip min/avg/max/stddev = 210.156/282.869/3117.522/286.722 ms

Does dribble bid on domain names from your local network ?

Because I don't understand how he was able to bid against me while your website was down for other world.
Here is stats from just-ping.com

Location	Result	min. rrt	avg. rrt	max. rrt	IP
Florida, U.S.A.:	Packets lost (100%)				63.156.206.134
Sydney, Australia:	Packets lost (100%)				63.156.206.134
New York, U.S.A.:	Packets lost (100%)				63.156.206.134
Stockholm, Sweden:	Packets lost (100%)				63.156.206.134
Santa Clara, U.S.A.:	Packets lost (100%)				63.156.206.134
Vancouver, Canada:	Packets lost (100%)				63.156.206.134
London, United Kingdom:	Packets lost (100%)				63.156.206.134
Madrid, Spain:	Packets lost (100%)				63.156.206.134
Padova, Italy:	Packets lost (100%)				63.156.206.134
Singapore, Singapore:	Packets lost (100%)				63.156.206.134
Austin, U.S.A.:	Packets lost (100%)				63.156.206.134
Cologne, Germany:	Packets lost (40%)	226.6	342.4	636.5	63.156.206.134
München, Germany:	Packets lost (40%)	184.4	345.6	676.3	63.156.206.134
Amsterdam, Netherlands:	Packets lost (100%)				63.156.206.134
Shanghai, China:	Packets lost (100%)				63.156.206.134
Hong Kong, China:	Packets lost (80%)	167.8	175.9	184.0	63.156.206.134
Melbourne, Australia:	Packets lost (100%)				63.156.206.134
Lille, France:	Packets lost (90%)	176.1	176.1	176.1	63.156.206.134
Zurich, Switzerland:	Packets lost (80%)	190.7	232.8	274.9	63.156.206.134
Mumbai, India:	Packets lost (80%)	240.7	264.9	289.1	63.156.206.134
Auckland, New Zealand:	Packets lost (100%)				63.156.206.134
Groningen, Netherlands:	Packets lost (100%)				63.156.206.134
Antwerp, Belgium:	Packets lost (100%)				63.156.206.134
Dublin, Ireland:	Packets lost (80%)	180.5	206.6	232.8	63.156.206.134
Kharkov, Ukraine:	Packets lost (100%)				63.156.206.134
Manchester, United Kingdom:	Packets lost (100%)				63.156.206.134
Vilnius, Lithuania:	Packets lost (100%)				63.156.206.134
Bucharest, Romania:	Packets lost (100%)				63.156.206.134
Bangkok, Thailand:	Packets lost (100%)				63.156.206.134
Kuala Lumpur, Malaysia:	Packets lost (100%)				63.156.206.134
Jakarta, Indonesia:	checking...
Cape Town, South Africa:	Packets lost (100%)				63.156.206.134
Glasgow, United Kingdom:	Packets lost (100%)				63.156.206.134
Lisbon, Portugal:	Packets lost (100%)				63.156.206.134
Chicago, U.S.A.:	Packets lost (100%)				63.156.206.134
Istanbul, Turkey:	Packets lost (100%)				63.156.206.134
Gdansk, Poland:	Packets lost (60%)	205.2	251.4	388.4	63.156.206.134
Cairo, Egypt:	Packets lost (100%)				63.156.206.134
Buenos Aires, Argentina:	Packets lost (100%)				63.156.206.134
Toronto, Canada:	Packets lost (90%)	93.4	93.4	93.4	63.156.206.134
Athens, Greece:	Packets lost (100%)				63.156.206.134
Sofia, Bulgaria:	Packets lost (80%)	208.5	210.4	212.4	63.156.206.134
Budapest, Hungary:	Packets lost (100%)				63.156.206.134
Sao Paulo, Brazil:	Packets lost (100%)				63.156.206.134
Paris, France:	Packets lost (100%)				63.156.206.134
Mumbai, India:	Packets lost (100%)				63.156.206.134
New Delhi, India:	Packets lost (100%)				63.156.206.134
Chicago, U.S.A.:	Packets lost (80%)	66.6	66.7	66.7	63.156.206.134
Bangalore, India:	Packets lost (80%)	275.4	275.7	276.1	63.156.206.134
Montreal, Canada:	Packets lost (100%)				63.156.206.134
Tokyo, Japan:	Packets lost (100%)				63.156.206.134
Milan, Italy:	Packets lost (100%)				63.156.206.134
Hangzhou, China:	Packets lost (100%)				63.156.206.134
Copenhagen, Denmark:	Packets lost (50%)	215.3	355.6	642.7	63.156.206.134
Phoenix, U.S.A.:	Packets lost (100%)				63.156.206.134
Miami, U.S.A.:	Packets lost (100%)				63.156.206.134
Boulder, U.S.A.:	Packets lost (100%)				63.156.206.134
St. Louis, U.S.A.:	Packets lost (100%)				63.156.206.134
Salt Lake City, U.S.A.:	Packets lost (100%)				63.156.206.134
Johannesburg, South Africa:	Packets lost (90%)	1,678.8	1,678.8	1,678.8	63.156.206.134
Seattle, U.S.A.:	Packets lost (100%)				63.156.206.134
Atlanta, U.S.A.:	Packets lost (100%)				63.156.206.134
Oslo, Norway:	Packets lost (40%)	241.2	341.0	616.3	63.156.206.134
Los Angeles, U.S.A.:	Packets lost (100%)				63.156.206.134
Durban, South Africa:	Packets lost (100%)				63.156.206.134
Philadelphia, U.S.A.:	Packets lost (100%)				63.156.206.134
Oslo, Norway:	Checkpoint temporarily not available	-	-	-	-
Oslo, Norway:	Checkpoint temporarily not available	-	-	-	-
Oslo, Norway:	Checkpoint temporarily not available	-	-	-	-
Oslo, Norway:	Checkpoint temporarily not available	-	-	-	-
Charlotte, U.S.A.:	Packets lost (100%)				63.156.206.134

 

[keep]

I called to support. It was Dave (not native english speaker) as I understood .
He said that it is global issue.
Here is the case number 02255546 he created for me.

 

[DomainsInc]

they;ve been up and down the past couple days. pretty pathetic.

 

[keep]

During down time I changed 4 internet providers.
I tried to use chrome,safari,firefox,omniweb and nothing worked.
I even tried iOS application for snapnames auctions but I wasn't able to place a bid anyway.


That's why I want these auctions to be extended or restarted .

 

[keep]

I don't understand what's the problem to extend these auctions ?
The issue was on your side.
Because of this issue I wasn't able to place a bid on these domains.
I'm just asking you to extend these two auctions and nothing else.
It was a global issue.

 

[keep]

they;ve been up and down the past couple days. pretty pathetic.

Didn't win auctions because of this issue too ?

 

[Theo]

keep - where is your locale?

 

[keep]

keep - where is your locale?

ua

 

[south]

Does dribble bid on domain names from your local network ?

They *have* been up & down for the last .....year or so, but interesting nonetheless.

 

[ERCollins]

Didn't win auctions because of this issue too ?

Pretty much lost out on 3 auctions today because the Snapnames app on my phone would not connect to their servers for last 3 hours of the auctions.

 

[Theo]

Coincidence?

 

[keep]

Pretty much lost out on 3 auctions today because the Snapnames app on my phone would not connect to their servers for last 3 hours of the auctions.

If you are talking about an application for iOS devices then yes , it will not work until they fix an issue with negative value in Order By column in Search Result and incomplete Buyers Dashboard page. I noticed that these two issues come up together and you will get third issue with iOS app as a "Authentication failed" . This issue started yesterday during last 10 minutes of auctions time. And these three in one issues are regular for about two months . They fix it every other day . But while you're getting "Authentication failed" in iOS app you still can log into and place a bid using your favorite browser.

But it is a little bit different situation.

Because I wasn't able to participate in my auctions on the 5th of July. The issue was on their side. Their server didn't respond.
The snapnames.com became unavailable globally from different locations from all over the world. You can see it in my first post in this thread 100% lost packets from different countries. It looks like they were under huge DDOS in the last 5-10 minutes of auctions time on the 5th of July. They didn't receive my bids because their auction platform was unavailable. And I wasn't able to place a bid using browser or iOS application. All my requests to the snapnames.com were timed out.

See. A little bit different issues but the same result. We lost domains because of their failure and they just don't care

By the way , on the 5th of July James gave me a call about the issue I described and he said that they cannot restart auctions but they can extend it and he will give me a call a little bit later again to let me know what they decided. Well , since then I didn't heard him

 

[ERCollins]

I am using andriod, but yes that was the issue...

Couple domains I wanted. But I way over paid for one the other day so it probably saved me another a** whipping from my wife anyhow.

 

[angel69]

i know the feeling lmao.... gf's (or wives) threatening to leave domainers for blowing too many bucks that had been saved for something else is something many here can relate to...


:drama:

......Couple domains I wanted. But I way over paid for one the other day so it probably saved me another a** whipping from my wife anyhow.