- Joined
- Feb 16, 2007
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- 349
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I have Verizon "dry loop" DSL, which is separate from my home phone. I've done this because I have a cell phone and didn't need a home phone, but I have a line for a fax and formerly dial-up internet.
Anyhow, I got a bill on Friday from Frontier... $135.97 DUE ON MONDAY (today). What? I've had my Verizon account set up to autopay for 4 years without a problem. My bill has been paid promptly, each month, for the past 48 months.
On March 1st, PNC/National City, send me a new debit card after PNC bought out National City. I immediately updated my payment settings, and Verizon billed me again promptly on the 18th.
Naturally, I'm wondering what the hell is going on, so I logged into Verizon and I get this nasty popup:
Undeterred, I followed the directions and after about half an hour, had managed to log into my Verizon account. Immediately, I went to the billing tab, and started to investigate further, investigating my payment history. See below:
OK, billing after the debit card switch went through without a hitch. I couldn't pull up any more payment history, which is interesting considering that Verizon's old panel would show outstanding bills and let you pay them directly.
So, low and behold, Verizon doesn't have a local office. In fact, they don't even have an office in my state. Really? All I found was a hastily boarded up shop:
So I call the the billing number on my bill from Frontier, that should have been easy enough. Automated. No option to dispute charges whatsoever, just pay and be gone with you.
Searching around, I found another number, under the heading "If you have questions regarding this matter." Fair enough, I called it thinking I could get this resolved and move on. Nope. Not at chance. The lady asked me for my zip code and phone number. I gave her both, and she got irritated saying that my zip was wrong.
No, actually it's not, and I have the billing statement to prove it. The first issue that needed to be addressed was the fact that my last name is BIARS, but was printed on the bill as BIERS. This had never happened before, so I thought something was amiss. Then, she asked for my account number. I gave it to her. When I started reading it off, she said "account numbers start with 237 and not 006." Not in my case, I'm from Verizon, I said. Then, without anything further, she pointed out in the rudest possible tone that I now owe $135 by the end of today to which I said "that's what I'm calling about."
After showing her ass for another 10 minutes, she told me that if I had a problem, to call a totally different number. I asked why Frontier couldn't settle this with the number provided for billing and disputed charges. She hung up.
CAN YOU HEAR ME NOW?
Anyhow, I got a bill on Friday from Frontier... $135.97 DUE ON MONDAY (today). What? I've had my Verizon account set up to autopay for 4 years without a problem. My bill has been paid promptly, each month, for the past 48 months.
On March 1st, PNC/National City, send me a new debit card after PNC bought out National City. I immediately updated my payment settings, and Verizon billed me again promptly on the 18th.
Naturally, I'm wondering what the hell is going on, so I logged into Verizon and I get this nasty popup:
Undeterred, I followed the directions and after about half an hour, had managed to log into my Verizon account. Immediately, I went to the billing tab, and started to investigate further, investigating my payment history. See below:
OK, billing after the debit card switch went through without a hitch. I couldn't pull up any more payment history, which is interesting considering that Verizon's old panel would show outstanding bills and let you pay them directly.
So, low and behold, Verizon doesn't have a local office. In fact, they don't even have an office in my state. Really? All I found was a hastily boarded up shop:
So I call the the billing number on my bill from Frontier, that should have been easy enough. Automated. No option to dispute charges whatsoever, just pay and be gone with you.
Searching around, I found another number, under the heading "If you have questions regarding this matter." Fair enough, I called it thinking I could get this resolved and move on. Nope. Not at chance. The lady asked me for my zip code and phone number. I gave her both, and she got irritated saying that my zip was wrong.
No, actually it's not, and I have the billing statement to prove it. The first issue that needed to be addressed was the fact that my last name is BIARS, but was printed on the bill as BIERS. This had never happened before, so I thought something was amiss. Then, she asked for my account number. I gave it to her. When I started reading it off, she said "account numbers start with 237 and not 006." Not in my case, I'm from Verizon, I said. Then, without anything further, she pointed out in the rudest possible tone that I now owe $135 by the end of today to which I said "that's what I'm calling about."
After showing her ass for another 10 minutes, she told me that if I had a problem, to call a totally different number. I asked why Frontier couldn't settle this with the number provided for billing and disputed charges. She hung up.
CAN YOU HEAR ME NOW?
