- Joined
- Jul 24, 2004
- Messages
- 4,173
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- 528
For years I’ve been a member of godaddy, and was wanting to purchase this one domain name, but once I had the cash to purchase it, I went onto godaddy and put the name in, the price had gone up 300 dollars but I decided I still wanted it. I went through to buy it, but instead of my old account, I clicked their google account option. That apparently created a new account and then I bought the name for 1800 dollars. I then called the next day and asked why my name was not in there. They gave me a rather strange explanation that would only have been true if it was an expired domain name. She said it would be added to my account by the 4th, which is today. Then a day or two later, I got the voicemail here’s the transcript, with details edited out.
“Hello message for Joseph this is Tom over here @ godaddy .com. We're just reaching out to you cause we had a new account created and a large order go through and we just want to verify that it wasn't authorized by. You can give us a quick call back. Our number here is ——- And you can refer to order number ——- Do it in 2 4 hours just avoid any type of cancellation on the order again Go Daddy at —— thank you…”
I then called Friday and all weekend to get hold of them and got a email address to contact them but still no response from these “verification” people to verify my purchase. I still have had no one from that department contact me.
But a few highlights were one agent saying that my purchase had failed, and another saying that she couldn’t even find the order number. The one that said the order had failed was trying to get me to pay the broker fee for ANOTHER domain name that’s the singular version of the domain name I bought. I was like no, I don’t need to buy the singular version just because you are too incompetent to get me what I bought.
“Hello message for Joseph this is Tom over here @ godaddy .com. We're just reaching out to you cause we had a new account created and a large order go through and we just want to verify that it wasn't authorized by. You can give us a quick call back. Our number here is ——- And you can refer to order number ——- Do it in 2 4 hours just avoid any type of cancellation on the order again Go Daddy at —— thank you…”
I then called Friday and all weekend to get hold of them and got a email address to contact them but still no response from these “verification” people to verify my purchase. I still have had no one from that department contact me.
But a few highlights were one agent saying that my purchase had failed, and another saying that she couldn’t even find the order number. The one that said the order had failed was trying to get me to pay the broker fee for ANOTHER domain name that’s the singular version of the domain name I bought. I was like no, I don’t need to buy the singular version just because you are too incompetent to get me what I bought.
