Billing nightmare for DreamHost customers - InfoWorld

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Billing nightmare for DreamHost customers
[SIZE=-1]InfoWorld, CA - 7 hours ago[/SIZE]
[SIZE=-1]WebHosting.Info, a research and statistics portal focused on the Web services industry, lists DreamHost as the 11th-largest Web hosting provider in the US ...[/SIZE]

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[Varchar]

I got that bill. But they resolve it pretty quickly with a funny follow up email:



Hi Kawing!

Ack. Through a COMPLETE bumbling on our part, we've accidentally attempted
to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY
(it was all due to a fat finger)!

We're really really realllly embarassed about this, but you have nothing
to worry about. Please ignore any confusing billing messages you may have
received recently; we've already removed all those bum future charges on
your account (#######) and fixed everything up.

Thank you very very much for your patience with this.. we PROMISE
this won't happen again. There's no need to reply to this message unless
of course you have any other questions at all!

Sincerely,
The Foolish DreamHost Billing Team!

 

[whitebark]

The bill wasn't a nightmare - it was funny! Here is mineslightly edited)

This is just a notice that your DreamHost Account #1#####
has a balance of $69.40 (including any charges not
due until 2009-01-23), with $69.40 due (since 2008-12-23).

You also have $69.40 past due (owed since 2008-11-23), and if
by 2009-01-23 you do not pay at least the $69.40 part, your
account will be automatically suspended until payment is received.

Somebody in their office was soundly laughed at today I'm sure! :blush:

 

[PeterMan]

Has anyone actually gotten a proper bill since this happened?

 

[whitebark]

I haven't had any problems, but then I pay by the year.