Can I get the refund if I failed to register the Chinese IDN Domain?

[ChineseDomain]

Can I get the refund if I failed to register the Chinese IDN Domain?

On Sept 7, I tried to request some IND domain by the punycode, but I failed. All goes very well before finishing the payment, and I didn't find anything wrong for it. I get the failure information after paid it.

I paid the money but didn't get the registered IDN domain. What should I do to get back the fees? Thanks!

I wrote to the support of moniker now and getting response from them.

 

[MonteMonte is verified member.]

we can manage IDN names but cannot register them yet. We will have this available in November.

your account should have a credit in it or a refund to your card for this.

 

[ChineseDomain]

Thank you very much to help me!

(1) It is great that Moniker will support IDN in November. I realy like it!
(2) I will check my Credit Card these days.

 

[ChineseDomain]

I get the response Email from Moniker's support. Thanks again!

 

[Andrew Shaw]

Its always great to see a registrar with such fantastic customer support. The only registrar I've seen with this in the last few months is moniker. Keep up the good work!