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Domain Discussion
Domain Name Legal Issues
Directnic Stole My Domain??
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<blockquote data-quote="CJConrad" data-source="post: 2230275" data-attributes="member: 322883837"><p>I thought I'd fill everyone in on the outcome. I've been back & forth with DirectNic and NameJet. While the agents at both places were professional and helpful, neither was willing to take responsibility, until ...</p><p></p><p>I received an email from NameJet (in response to my ticket), saying that the last WHOIS update was 20 Dec and, as the auction had been 18 Dec, that somehow cleared them in the matter (I don't understand the logic of that alone). I called them to see if they had a record of every domain change from the 18th thru the 20th, to give insights to the event details (e.g. does it show the Contact change and Name Server change I did at DirectNic minutes after the auction close). They told me they don't have such details, but that they just kept referring to the WHOIS record at (some specific site). As the "last update" they were seeing was different than I was seeing at a different WHOIS, they explained that the WHOIS servers are caching, so we'd need to go to the source. So, he suggested we both go to the whois.godaddy.com (where the domain had been moved from DirectNic the day of the auction). We both went there, at the same time, and guess what? My WHOIS page had a different "Updated" date than did his! In fact, his showed the "Updated" being only 40 minutes prior, while mine showed it as Dec 18th, but many hours prior to the end of the auction. He asked me to screen capture mine before doing any refresh that might lose that information. I did and immediately posted it to the ticket.</p><p></p><p>The next day (an hour ago), the ticket was updated saying that I would be refunded the auction cost. Note that, on my first and second contact with NameJet, they were ADAMANT that it was IMPOSSIBLE for them to close an auction on a domain that had already been moved or otherwise couldn't be delivered. And that alone was their basis for not taking any action nor for exploring the possibilities with DirectNic. Obviously, that initial take was wrong.</p><p></p><p>Lessons learned from my side:</p><ol> <li data-xf-list-type="ol">After an auction, immediately go to the registrar and change the contact and Name Servers (which I did), but also go to WHOIS to confirm that the changes went beyond the registrar's front-end (which I did not do) -- probably take a screen shot of the WHOIS as evidence.</li> <li data-xf-list-type="ol">Seek advice (I appreciate the advice on this thread)</li> <li data-xf-list-type="ol">Be persistent</li> </ol><p>I'd rather have had the domain (that's why I bought it), but at least I will be getting a refund.</p></blockquote><p></p>
[QUOTE="CJConrad, post: 2230275, member: 322883837"] I thought I'd fill everyone in on the outcome. I've been back & forth with DirectNic and NameJet. While the agents at both places were professional and helpful, neither was willing to take responsibility, until ... I received an email from NameJet (in response to my ticket), saying that the last WHOIS update was 20 Dec and, as the auction had been 18 Dec, that somehow cleared them in the matter (I don't understand the logic of that alone). I called them to see if they had a record of every domain change from the 18th thru the 20th, to give insights to the event details (e.g. does it show the Contact change and Name Server change I did at DirectNic minutes after the auction close). They told me they don't have such details, but that they just kept referring to the WHOIS record at (some specific site). As the "last update" they were seeing was different than I was seeing at a different WHOIS, they explained that the WHOIS servers are caching, so we'd need to go to the source. So, he suggested we both go to the whois.godaddy.com (where the domain had been moved from DirectNic the day of the auction). We both went there, at the same time, and guess what? My WHOIS page had a different "Updated" date than did his! In fact, his showed the "Updated" being only 40 minutes prior, while mine showed it as Dec 18th, but many hours prior to the end of the auction. He asked me to screen capture mine before doing any refresh that might lose that information. I did and immediately posted it to the ticket. The next day (an hour ago), the ticket was updated saying that I would be refunded the auction cost. Note that, on my first and second contact with NameJet, they were ADAMANT that it was IMPOSSIBLE for them to close an auction on a domain that had already been moved or otherwise couldn't be delivered. And that alone was their basis for not taking any action nor for exploring the possibilities with DirectNic. Obviously, that initial take was wrong. Lessons learned from my side: [LIST=1] [*]After an auction, immediately go to the registrar and change the contact and Name Servers (which I did), but also go to WHOIS to confirm that the changes went beyond the registrar's front-end (which I did not do) -- probably take a screen shot of the WHOIS as evidence. [*]Seek advice (I appreciate the advice on this thread) [*]Be persistent [/LIST] I'd rather have had the domain (that's why I bought it), but at least I will be getting a refund. [/QUOTE]
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