DO NOT use Register.com for your domains

[varlov]

Hello,
4 days ago requested an Auth. Code transfering one of my domains. Here is the answer:

Dear Borislav Varlov,

You recently requested an auth code to transfer your "DOMAIN NAME" domain name.
Your request has been processed and at this time it has been declined due to recent suspicious activity in your account.

Register.com is committed to providing the most secure and reliable domain services for our customers.
We have implemented specific security measures to help prevent unauthorized transfer of domains to another registrar.
The type of suspicious activity that could have caused your request to be declined includes:
- Multiple failed attempts to login to customer's account
- Recent changes to the account holder's name, email address, or login ID
- Attempts to access the account over the phone without authorization
- Recent changes to the accounts password
- Domain name lock not removed
- Recent changes to billing or credit card information

To receive your auth code, please call one of our customer service consultants at 1.888.734.4783. They will confirm you to the account and then fulfill your request.

Thank You,

Sandy Ross
EVP, Customer Service
Register.com

None of the reasons above are true. Security? ... Unbelievable!
Think twice before use them as registrar.

Regards,
Borislav

 

[katherine]

They even had the nerve to DENY me a transfer once, for 'security' reasons.

I just tried again 2-3 months later.

The only domains that we have at register.com are those won through Snapnames.
Needless to say, they are not staying there.

 

[varlov]

Just tried to call them.
Their 24/7 service is unavailable ... or it's just 24/7 OFF for bulgarians.

 

[katherine]

I can tell you that their phone systems are working one way: out

From time to time I get phone calls from them to my cellphone: (877) 204-5988.
Actually I always divert them to VM. I don't need the sales pitch or the renewal reminders thank you
But they insist

 

[varlov]

Divert the calls my way just for today Katherine.
... anyway bad professionals.

---------- Post added at 05:20 PM ---------- Previous post was at 04:05 PM ----------

They just called me and i have my auth code.