For Sale Domainsnaps.com - successful paying, failed snapback and no any response for it.

[InterURL]

Yesterday I bought a snapback at Domainsnaps.com for ******.com and paid via Paypal successfully. But at last I got a feedback "Server error, Please contact us", then I checked "my snapbacks", did NOT found ******.com in it. When I checked the snap status of this domain, I find it is still available for snap!
I emailed domainsnaps and made the help request on-line for 3 time, but until now NO any response except for "Your message was read at 12/11/2003 10:15 AM"

Have Somebody the same experience with them? How shall I do. I hope I can get my payment back at least.

Thanks.

 

[InterURL]

No any response so far.
And I know Domainsnaps and DNforum belong to the same one.
Is this your so-called bussiness?

 

[actnow]

Domain Snaps is very bad with customer service. All you can do is continue
asking for assistance thru DNF.

You might want to register a complaint with PayPal.
Plus, you might want to complain directly to SnapNames.

SnapNames is excellent in customer service.
[email protected]

 

[A D]

checking into it, snapnames api is down for us resellers to login to so i am at a aloss till Monday.

will contact you Monday.

-=DCG=-

 

[actnow]

InterURL, at least you got a response.

I don't alway require an instant solution to a problem.

All I ever want is communication about the problem.

Luc, the former owner of CheapSnaps, use to be one of
the best in communicating with his customers.

To bad Luc sold CheapSnaps.

 

[InterURL]

Thank you, Actnow.
I should have read the threads refering Domainsnaps, then I might not go through their service.
Well, I will be waiting until Monday and decide if not or to contact Snapnames and Paypal.
I have not used CheapSnaps. Has the service level of Cheapsnaps lowered now? What about Snaps.com?

 

[actnow]

I can not answer that. I stopped using CheapSnaps after Luc
sold it.

 

[super5net]

I had the same experience with them.

 

[clemzonguy]

Well with such small profit margins I doubt any of these sites can give great support. Surely these people are looking at it more like a headache now than anything. But at least there are lower priced alternatives than straight up snapnames.

 

[InterURL]

I did not expect for great support, but at least they should are responsible for my payment, this is a principle.
I pay for their service but get nothing.

 

[InterURL]

DotComGod, I have not received your any contact.