dotster Dotster's Terrible Customer Support - Do not use

[Tom K.]

This is probably nothing new from these folks but thought I'd share it with y'all.

I only had a few domains with Dotster (mostly due to purchases from users that had domains reg'd there)

Tried sending emails to support (they used to have a support email listed openly on their website.) NO ANSWER FOR MONTHS. Then all of a sudden I get 20 emails titled "Re: Contact Receipt" from "Dotster Customer Care" (try not to laugh.) Each says: "Dear Valued Dotster Customer (try not to laugh again)-- Your email support request has NOT been processed."

In the meantime I also tried calling their customer support tel # (360-449-5900), which is long-distance from here. After about 20 minutes of being on hold and no hope of getting a human anytime soon, I gave up.

After all of this I lost a $100 domain which I couldn't transfer out because of none response. Never mind long-distance charges.

Like I said, I never reg'd through them. I only had an account because I purchased domains from their users. If after just having a few, very few, domains there you end up with such an experience, this tells you something.

Hope none of you go through this.

 

[stock_post]

They are bad - control panale is not good and support is worse.

 

[webadresim]

Confirmed!
Still Terribble

 

[angel69]

All true but you guys left the #1 reason not to use them. They're too expensive. I only use them for names that are already there when I buy them and I move them elsewhere after. Once in a blue moon they have a coupon for like $9.99, still not worth it. A large registrar but they won't be that for long at this pace

 

[webadresim]

I want to share our chat conversation(?) with Dotster Support Team(?)

You can check attachment or look to this picture.

 

[crazyd]

If you say things like "Please answer" and "when will you fix?" then I think the Dotster support gets a little irritated so they spend more time in the break room smoking cigarettes and trying to shake some free Ho-hos out of the vending machines. In my experience if you don't add any such comments, then they get to it quicker. Of course "quicker" is all relative.

 

[DomainScoop.Com]

will NOT use. Only used them once back in 2009 when they had free domain hourly.

 

[crazyd]

will NOT use. Only used them once back in 2009 when they had free domain hourly.

Nahhhhhh come on, join the fun! Transfer 2,000 domains in or something. Join the "More Info" craze!