Jack, you say you are not a reseller...how did your domains come to be at enom? Did you buy them at retail directly from enom or from an enom reseller? If you bought them through a reseller, those are the people who are directly responsible for servicing your account. enom only offers service to people who are their direct retail customers or direct ETP resellers.
I couldnt find a contact email anywhere on their site.. the tech told me they dont reply to emails, only that request help form.
I can understand that; it's necessary for any large service company to have a tool to track all help issues by issuing a ticket/issue number.
Funny, I remember buying some domains in Club Drop through enom. I see people have bought the domains when enom dropped them from my account.
Yup, I had that too. I got 3 different mails notifying me that everyone who had ClubDrop domains "via their registrar partners AirNames.com, BatDomains.com, DNSVillage.com, DynaNames.com and ITPan.com" that said, "To continue managing those domains using eNom domain management tools, they need to be transferred to eNom as soon as possible. If you do not take action by September 14, 2006, your service may be interrupted." Meaning that you could no longer administrate them via the enom control panel. I don't know if your names fell into that category, but if they did, that is why.
I have to wonder how many times this happens. If I only had a few domains, and was more organized this sort of thing wouldnt happen. I put too much trust in some registrars assuming when I pay for a transfer from a competing registrar that I can drift for a while knowing all my domains at enom are either being transferred or have a few more months before renewal. So I don't login for that long. When I do login and see domains dropped I can only accept the loss.
Jack, I think you have to accept most of the responsibility for this issue. If enom had faulty procedures in place then you'd constantly see domainers screaming bloody murder like they do with Registerfly. It's easy to call any company "selfish individuals" when the fact is it didn't seem YOU were diligent about protecting your investment. If you don't take the initiative to keep up with your car insurance policy because you had the wrong vehicle listed or you moved and didn't change the address on your policy and didn't know it expired - then you're in an accident and find out you're not covered - whose fault is that?
On the other hand I have to wonder what sort of bug causes a domains auth code to re-route to enoms special emails (which they apparently dont respond to).
It sounds like you may have had their ID Protect service which anonymizes your registered whois info. IMHO it doesn't seem like a matter of trust, but a matter of your due diligence. I log into my account at least once a month...I have too much time and money invested in my domains not to keep up with my investment. I've never seen anyone with a valid action where enom screwed up (I'm sure it happens sometimes) not get their domains back. But I could be wrong.
If you're not a true reseller, maybe check into Bulk Register. They now have the same management tools as enom and you can join for $99 a year. Good luck!