I routinely register large volumes of domains with registerfly, averaging around 100 or so a week. A number of patterns have developed. And after doing a search on the net and other forums, it appears that my problems with Registerfly are not unique.
Patterns include:
1) If you process a bulk order for domains, the system will allow you to add all of the domains to your shopping cart. You are then billed for all of the domains. However, usually, anywhere from 1 and sometimes a dozen or more domains do not successfully register.
The problem, Registerfly's system does not automatically process a refund. First, you have to catch the overbilling. Next, you have to submit a trouble ticket. And finally, even if you used a credit card for the purchase, Registerfly will credit your Registerfly account. (Obviously, to keep their refund/chargeback percentages low with the charge card companies).
2) Another bait and switch technique they use is to advertise various sales as "LIVE". But when you try to use the sale, the offer is refused, and the domains are charged out at full price.
Both of these practices are illegal, and should be stopped. But people like you and me complaining on a forum isn't going to do the trick. Instead, complaints must be registered with the proper authorities. Here's the contact url's for complaints:
ICANN - http://reports.internic.net/cgi/registrars/problem-report.cgi
NEW JERSEY ATTORNEY GENERALS OFFICE (Registerfly's state of operation)
http://www.state.nj.us/lps/ca/ocp/ocpform.htm
Registerfly's Contact Information
RegisterFly.com, inc.
623 Eagle Rock Avenue
Suite #7
West Orange, NJ 07052
1.973.404.8430
BILLING COMPLAINT
A company like Registerfly must keep refunds/chargebacks below a certain rate, or risk losing their merchant charge accounts. An option is to call your charge company and complain about over billings.
There are numerous other serious issues with the Registerfly system. Such as inability to access transferred domains. Incorrect renewal dates, and so on. But, the agencies above will not be able to assist with these type of problems.
It's time to make Registerfly clean up their act!
Thanks for keeping this thread alive.
Patterns include:
1) If you process a bulk order for domains, the system will allow you to add all of the domains to your shopping cart. You are then billed for all of the domains. However, usually, anywhere from 1 and sometimes a dozen or more domains do not successfully register.
The problem, Registerfly's system does not automatically process a refund. First, you have to catch the overbilling. Next, you have to submit a trouble ticket. And finally, even if you used a credit card for the purchase, Registerfly will credit your Registerfly account. (Obviously, to keep their refund/chargeback percentages low with the charge card companies).
2) Another bait and switch technique they use is to advertise various sales as "LIVE". But when you try to use the sale, the offer is refused, and the domains are charged out at full price.
Both of these practices are illegal, and should be stopped. But people like you and me complaining on a forum isn't going to do the trick. Instead, complaints must be registered with the proper authorities. Here's the contact url's for complaints:
ICANN - http://reports.internic.net/cgi/registrars/problem-report.cgi
NEW JERSEY ATTORNEY GENERALS OFFICE (Registerfly's state of operation)
http://www.state.nj.us/lps/ca/ocp/ocpform.htm
Registerfly's Contact Information
RegisterFly.com, inc.
623 Eagle Rock Avenue
Suite #7
West Orange, NJ 07052
1.973.404.8430
BILLING COMPLAINT
A company like Registerfly must keep refunds/chargebacks below a certain rate, or risk losing their merchant charge accounts. An option is to call your charge company and complain about over billings.
There are numerous other serious issues with the Registerfly system. Such as inability to access transferred domains. Incorrect renewal dates, and so on. But, the agencies above will not be able to assist with these type of problems.
It's time to make Registerfly clean up their act!
Thanks for keeping this thread alive.
