enom HELP - A domain of mine about to expire has dissappeared from my Enom account

[Argie]

Hi,

I need help, I've received an email from Enom that one of my domains is about to expire (02-06-2010), I logged in into my enomcentral.com account and the domain is not there, I've also checked with others registrars that i use but the domain is missing. The whois record shows that the domain is registered at Enom..... :veryangry: I can't find the domain and I want to renew it.

Can anyone help me please.

The domain is megaplayers.com

Thanks in advance.

 

[Devil Dog]

Did you login to enomcentral.com or enom.com?

 

[Argie]

Both, domain is not there.

 

[EM @MAJ.com]

Contact enom or your reseller partner, not DNF.

You will be able to resolve your issue right away.

 

[Argie]

I've already done that. No answers yet from enom.

I assume someone from Enom is in here, since this is the Enom.com forum section... i hope so...

 

[EM @MAJ.com]

If you're direct to Enom, you can call them. If you are a subreseller, they can work with you to resolve this issue.

I checked the domain name whois. Yes it will expire on feb.2010
http://www.netstumble.com/component/targetdomain/?task=get&id=2812

Keep me posted.

 

[Argie]

I will.

Thanks TheWatcher.

 

[Argie]

I'm still trying to contact someone from enom.com, no luck so far, I'll try tomorrow monday...

 

[EM @MAJ.com]

You may submit a help desk ticket to the website just to make sure that you alerted them about this issue. You will receive a copy of that ticket for future reference.

Hope this help.
Regards,
EM @ king.net

 

[Argie]

Finally, after opening a help desk ticket (thank you very much TheWatcher) I got a response. Apparently the domain was in an enom account that I didn't know about, I was probably drunk when i created it because I don't remember creating it in the first place.

Anyway, I got access to that account, I'm in the process of transferring the domain to a registrar where I have most of my domains.

Thanks TheWatcher for helping me with this.

 

[EM @MAJ.com]

Glad to help.