How did 1and1.com wipe their BBB rating?

[Whitee]

Last time I checked 1and1.com had an F rating with the better business bureau and a dirty laundry list of unresolved complaints. Can anyone talk any more on this? I hate this company with a passion. For those of you who don't recall their BBB rating. Here is was as of June 2009

According to:

BBB of Washington DC & Eastern PA: BBB Reliability Report

This is not a BBB accredited business. BBB Rating F

Reasons for this rating include:

* Number of complaints filed against business
* Failure to respond to complaints filed against business
* Number of complaints filed against business that were unresolved
* Overall complaint history with BBB


Company Name and Information:

1 And 1 Internet, Inc.
Phone:

(877) 461-2631
Address:

701 Lee Road, Suite-300, Chesterbrook, PA 19087

Business Category:

Internet Services
eMail:

[email address]
BBB file opened:

December 31, 2003
Business started:

May 2003
Business started locally:

May 2003
Primary Contact:

Mr. Thomas Vollrath (CEO)
Complaint Contact:

Mr. Sebastian Moser (Head of Customer Care)
Other Contacts:

Mr. David Heiser
Mr. Richard Winslow (Customer Care Team Leader)


Customer Complaint History:

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 732
in the last 12 months: 313

Complaints Concerned:

Selling Practices (55 complaints)
50 Resolved
3 Company made every reasonable effort to resolve
2 Company did not respond

Advertising Issues (18 complaints)
15 Resolved
3 Unresolved

Service Issues (122 complaints)
106 Resolved
4 Unresolved
7 Company made every reasonable effort to resolve
5 Company did not respond
Customer Service Issues (2 complaints)
1 Resolved
1 Unresolved

Credit or Billing Disputes (370 complaints)
321 Resolved
24 Unresolved
10 Company made every reasonable effort to resolve
15 Company did not respond

Delivery Issues (16 complaints)
16 Resolved

Refund Practices (60 complaints)
57 Resolved
2 Company made every reasonable effort to resolve
1 Company did not respond

Product Quality (21 complaints)
20 Resolved
1 Company made every reasonable effort to resolve

Contract Disputes (38 complaints)
32 Resolved
1 Unresolved
3 Company made every reasonable effort to resolve
2 Company did not respond

Guarantee or Warranty Issues (16 complaints)
14 Resolved
1 Company made every reasonable effort to resolve
1 Company did not respond

Repair Issues (14 complaints)
12 Resolved
2 Company did not respond

 

[Gerry]

Most likely the joined the American Chamber of Commerce and the Better Business Bureau of the US.

Now they can put these nice little stickers on their door and small banners on their site.

So, if you see these small banners start to appear, then they did like anyone else can do...bought their way.

 

[draggar]

Yep - as Doc said:

http://www.youtube.com/watch?v=9k5ooaufrLM

http://www.youtube.com/watch?v=Xl6NfQyNLto

 

[Whitee]

So does this exclude them from future claims? I wonder how often they will clear their record lol. Correct me if I'm wrong but isn't the BBB supposed to be set up to protect buyers? not sell their "banners and stickers" for a clean record?

 

[Gerry]

Correct me if I'm wrong but isn't the BBB supposed to be set up to protect buyers?

The BBB does not make money from investigating claims. The BBB makes money by charging merchants to be a member of BBB so these businesses can where that "seal of approval" on their door.

 

[dn-101]

1und1 was charging me for the names that were transferred away years earlier.

Their predecessors were pulling gold teeth out of my folks.
The biz model didn't change

 

[Whitee]

This is the email I received from the BBB. What a crock? Kind of reminds me of probation except they wipe your record clean BEFORE they prove themselves.

Dear Mr. xxxxx,

Yes 1 & 1 had an F rating in the past but it is now working with the BBB to try to resolve complaints as is reflected on our report. Your friend should file a complaint with us so we can attempt to resolve the issues he has with 1 & 1. Ratings are subject to change based on companies willingness to work with the BBB and many other factors. For a full explanation of our rating system, please visit http://www.bbb.org/business-reviews/ratings/.

Maria Sywulak | Director of Operations

Tel: 215-893-9235
Fax: 215-563-4907

 

[Gerry]

It's simple...Money Talks.

Why make it any more complicated than that?

 

[silentg]

This simpsons episode explains how the system works. . Change talks.

 

[George Verdugo]

1and1 SUCKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[grcorp]

Credit or Billing Disputes (370 complaints)
321 Resolved
24 Unresolved
10 Company made every reasonable effort to resolve
15 Company did not respond

Not surprising that this is their largest source of complaints.

In 2009, they tried to bill me after I had cancelled a hosting plan, eventually sending it to collections.

I managed to talk them out of it, and I made them provide me with written declaration that they will not further bill me, and any mark they made on my credit will be reversed immediately.

If I find any proof that they have not kept their word, legal action will most certainly ensue.