moniker how to contact moniker

[DomainMagnate]

How can I contact someone from moniker.com?

 

[ninjadomain]

800 668 6311 or via your support center.

Good luck! %%-

 

[DomainMagnate]

So far no luck. They must be on vacation all month long or something.

Luckily I transferred most of domains out earlier, but still have a few and can't access my account for a while now. Hope I get some kind of reply soon there.

 

[ninjadomain]

It seems like they enjoy losing their most valuable customers, it's a real shame!

So far no luck. They must be on vacation all month long or something.

Luckily I transferred most of domains out earlier, but still have a few and can't access my account for a while now. Hope I get some kind of reply soon there.

 

[JohnnJohnn is verified member.]

Pick up the phone dial and wait
Send an email and wait or
send email to
Marti
[email protected]
[email protected]

 

[Martij]

Hello,

I am very sorry that you've had trouble contacting our support team.

We do at times experience high call volumes resulting in some customers having to wait to get through to us. We regularly analyze the call patterns to make sure that we are sufficiently staffed to answer all calls quickly; but of course sometimes the number of incoming calls results in a wait time.

For your information, our hours of operation for phone support are 7:00am - 8:00pm EST M-F, and 8:00am - 6:00pm EST Sat/Sun. If you call after hours you will be able to leave a voice mail which will be returned the following day.

You can also go to your account portal and open a case. We respond to all cases within 24 hours.

Please contact me directly for any issue and I will be glad to assist.

Best Regards,
Marti
[email protected]
[email protected]

So far no luck. They must be on vacation all month long or something.

Luckily I transferred most of domains out earlier, but still have a few and can't access my account for a while now. Hope I get some kind of reply soon there.

 

[Theo]

Unfortunately, Moniker received an E ranking in our last registrar response test.

They are not a bad registrar, but it seems they need to fire whoever runs the phone support service. That's how you improve companies: you fire or hire middle managers able to delegate and resolve issues.

Merry Christmas.

 

[DomainMagnate]

thanks to Marti, this was resolved.