- Joined
- Aug 19, 2004
- Messages
- 791
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Hello guys , i want to share with my experience with register.com ( sorry for my bad english )
I've tried to request Auth Code online and was forced to wait 4-5 days for "security checks" , after 5 days from request i finally got an email from register.com
" You recently requested an auth code to transfer your "*******.com" domain name.
Your request has been processed and at this time it has been declined due to recent suspicious activity in your account."
and
To receive your auth code, please call one of our customer service consultants at 1.888.734.4783. They will confirm you to the account and then fulfill your request.
So i did , I called and first 3 minutes of my international call I was listening crappy ads " on how lucky am I that today I'm able to buy a .co domain and get another one for half price ". Finally a representative picked up the phone and after verifying my identity my call was forwarding to security department as they were responsible to provide Auth codes ( meanwhile I was on hold for another 3 minutes , musical pause ). I started to talk with another rep and after 5 questions I was successfully verified ( Full name , login , email , phone number , secret question ). I was amazed that once I was verified the rep started to spell me auth code which was containing 18 characters (symbol , letter , number) I've explained that it is much easier just to forward me that information and rep agreed with me , but she told that she need to get approval from supervisor ( this one was funny ) , and yes I was put on hold again for another 4 minutes. Finally i got that AUth code via email and then I hang up the phone the display was showing 14 min 31 sec. WTF ? I paid about 7$ just to get an auth info from Register.com ?
I've tried to request Auth Code online and was forced to wait 4-5 days for "security checks" , after 5 days from request i finally got an email from register.com
" You recently requested an auth code to transfer your "*******.com" domain name.
Your request has been processed and at this time it has been declined due to recent suspicious activity in your account."
and
To receive your auth code, please call one of our customer service consultants at 1.888.734.4783. They will confirm you to the account and then fulfill your request.
So i did , I called and first 3 minutes of my international call I was listening crappy ads " on how lucky am I that today I'm able to buy a .co domain and get another one for half price ". Finally a representative picked up the phone and after verifying my identity my call was forwarding to security department as they were responsible to provide Auth codes ( meanwhile I was on hold for another 3 minutes , musical pause ). I started to talk with another rep and after 5 questions I was successfully verified ( Full name , login , email , phone number , secret question ). I was amazed that once I was verified the rep started to spell me auth code which was containing 18 characters (symbol , letter , number) I've explained that it is much easier just to forward me that information and rep agreed with me , but she told that she need to get approval from supervisor ( this one was funny ) , and yes I was put on hold again for another 4 minutes. Finally i got that AUth code via email and then I hang up the phone the display was showing 14 min 31 sec. WTF ? I paid about 7$ just to get an auth info from Register.com ?