moniker moniker.com

[xNinja]

hello...

when i enter moniker.com

trying to login to my account i get:

---
Secure Connection Failed

moniker.com uses an invalid security certificate.
---

is their SSL sertificate expired or someone is sniffing my net !!

strange

 

[Seraphim]

hello...

when i enter moniker.com

trying to login to my account i get:

---
Secure Connection Failed

moniker.com uses an invalid security certificate.
---

is their SSL sertificate expired or someone is sniffing my net !!

strange

I get the same message.

 

[Dimva]

Works fine here..

 

[xNinja]

i hope my isp isn`t sniffing my line as i feel that

 

[Yofie]

I had reported about this, this morning http://www.dotweekly.com/2008/07/14/monikercom-ssl-certification-problems/ . I also brought this to the attention to Moniker last week with little to no effort on my rep to fix the issue.

I decided to also waste my time and create a support ticket today, due to the lack of effort from my rep!

What's the point of having a rep at Moniker, when they tell you to submit a support ticket when the support team is probally right next to him or the door over.

Anyway, I have submitted a ticket, sent emails to two reps and CC'ed Monte.

It appears this problem has been fixed now, as when you type moniker.com it forwards to www.moniker.com as it should.

 

[xNinja]

yep its fine now thanks

 

[Raider]

I decided to also waste my time and create a support ticket today, due to the lack of effort from my rep!

Somebody please answer this; If you submit a trouble ticket with "Critical" priority, what is the average response time?

 

[Yofie]

Somebody please answer this; If you submit a trouble ticket with "Critical" priority, what is the average response time?

After I submitted it, the ticket was "forwarded" to the technical team pretty quick. (within 30 minutes) but I never got a reply saying it was fixed, thank you for bringing this to our attention etc.