moniker Moniker support? Gone?

[dvdrip]

I have send two emails about important issues and after 2 days I got no reply.
I send one at support and the other at someone I know.

For the first time, I tried to renew a few domains and the order failed.
Now some of the domains appear as renewed in the control panel, I was not charged and whois shows the old expiry date.

Something is very wrong over at moniker.

 

[topfetch]

Call them up they have an 800 number on there home page. They usually respond same day to me and there service is the best out of all registrars in my book and I have basically tried them all.

 

[dvdrip]

I can't call them. Take a look at my location.

 

[topfetch]

Right on there contact us page 1(954)984-0923

 

[fundraiser]

I spoke with Moniker support earlier today and found out they were down two employees and were backed up a bit

 

[Monte]

Yes - down two customer service reps today due to illness, implementing a new phone system and customer contact system.....and a new help desk / ticket system. I assure you that our support gets even better due to the new systems and procedures. Thanks for your patience.

dvdrip - email me your issue and I will make sure it gets attention right away. Again apologies for the delay today.

 

[fischermx]

Are the "new phone system and customer contact system.....and a new help desk / ticket system" implemented by now ?
Not pushing, just curious.

 

[jdk]

I did notice I had to send two email requests to transfer domains into Moniker.

Hopefully a pattern doesn't evolve from this. Otherwise, Moniker support has been great.

 

[Monte]

Just bare with us folks. All support items now go through a new ticket and tracking system which will better serve you all in the near future.

 

[localpub]

Just bare with us folks. All support items now go through a new ticket and tracking system which will better serve you all in the near future.

Monte,

This (the other is reseller program) was one of the most requested features for you to have. Support team working with Outlook wasn't the best choice for the company like yours...

 

[Monte]

Live support was and is and this still provides us with the best support in our industry.

As I stated, we are always working to improve our processes and procedures as we grow and as our industry grows.

Thanks for the feedback and support.

 

[Ian]

I hate to bash my favourite registrar but I have to today! I sent some money to Moniker via Paypal on 16th but it has not yet been credited to my acc. On 18th I even called my account manager who promised to have it fixed there and then. I have send two emails and PMed Donald here as well but nothing has been done yet. What happened to the support?

 

[Monte]

Ian - I personally saw your funds added and approved it. Are you sure?

what email addres did it come from?

 

[GoPC]

About half my domains at Moniker are NOT resolving either... something is definately up over there... I hope they get it sorted soon.

Between being down some people at the push for TRAFFIC east... I bet things are total chaos there right now!!!

Best of luck!

GoPC

 

[Monte]

well....we did get a whole new phone system installed today...that's been a treat and great timing along with weeding through 50K names for the auctions.

With all kidding aside, send your issues to [email protected] and copy me and I will make sure they are being addressed.

 

[Ian]

Ian - I personally saw your funds added and approved it. Are you sure?

what email addres did it come from?

The money is not yet there in spite of your claim. PM sent!

 

[petrosc]

I have had an issue with the checkout/payment process, I immediately emailed support(2 days ago) but still haven't received a reply - Monte, I've sent you a PM about it

 

[VirtualT]

did it get stuck in a loop?
Same thing happened to me recently

 

[Monte]

Got it.. its in support and tech..but think it was fixed this AM

 

[GoPC]

Just wanted to pop in and say that Moniker was RIGHT ON my tech support issue. In fact, the support department had been back with me even before Monte wrote me to say it was being worked on (which was fast too).

5 Star service

GoPC