My problem with RegisterFly. Do you face the same issue?

[Success]

I have been using the same email before RegisterFly change to the new interface. I will call it OLD-ISP email here.

(I have to cancel this OLD-ISP email account soon as I have changed to a new ISP.)

The issue is that when I set my default email at the contact update page to "OLD-ISP" email I am able to receive support emails from Registerfly

BUT when I set my default account email to the other emails, I DO NOT receive any emails from Registerfly at all.

Seems like the system can only send out emails when I set my Registerfly default account email to the "OLD-ISP" email which I used to use before Registerfly changed to the interface.

I did some testing on my side.

I remember I changed my default account email to the NEW-ISP email last month and I started not receiving any Purchase Confirmations email or Nameserver Edit emails or Support emails etc....

I just did some testing, using 3 different email addresses.

NEW-ISP email
OLD-ISP email
A Web-based email

STEPS: I change my default account email to 1 of the above. Then I go to 1 of my domains and did a Nameservers change. Then I check my inbox for email notifications from Registerfly.

I was ABLE to receive a support email notification when my default email is set to "OLD-ISP", which is the email I use before RegisterFly change to the new interface.

When I set my default account email to the other 2 emails, my new ISP or another of my domain email, and did a Nameserver change, I DO NOT receive any notification email about the Nameservers change at all.

I don't know if any of you face the same problem as me. It's really frustrating. I have contacted their support but they have not given me any real explanation or solution.

 

[Whois-Search]

Sign up for a new account with the new email and push all the other domains to it ?

Use a domain for email not a isp - in case you have to change isp again

 

[Success]

It's not a matter of ISP or Non-ISP.

It's that the system only send me emails if I use the old email which i have been using before RegisterFly upgraded their interface.

If I change to any other email address, be it ISP or Web based, the system does not send me any email.

I am not receiving Purchase Confirmations, Support Emails or Renewal Notices.

 

[bidawinner]

Originally posted by Success
It's not a matter of ISP or Non-ISP.

It's that the system only send me emails if I use the old email which i have been using before RegisterFly upgraded their interface.

If I change to any other email address, be it ISP or Web based, the system does not send me any email.

I am not receiving Purchase Confirmations, Support Emails or Renewal Notices.

Thats why Who-IS said to open a new account with the NEW email that you want to use..

In other words simply DITCH the account that you are having trouble with..

 

[Success]

Thanks.

yup, I agree opening a new account is a possible solution.

I hope not to go this route as the real problem is not solved. This may means that I need to create new account each time this issue happen again.

 

[Manic]

Simple solution: Don't use Registerfly.

They way overcharge ($1000's by accident, of course!) and refuse to refund, forcing people to issue chargebacks.

Is this criminal behaviour? You decide.