- Joined
- Mar 2, 2006
- Messages
- 193
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In the past I've never had problems pushing domains with NameScout - you just go to the 'Switch' screen, click the 'Change ownership of one domain' link, and the process is quick and easy.
A few days ago I pushed one domain without any problem, then later in the day I tried to push 4 more, but every time I got error messages (it looks like it's not finding the receiver's account). I waited a day, then tried again - this time I got completely different error screens. I did eventually push the domains through a combination of email and a phone call. But the support staff couldn't explain why the online push system wasn't working for me. I assumed it was just a temporary glitch or for some unusual reason the receiver's account couldn't be found by their online push system.
Today I tried to push another domain to a different person, and again received an error. I called up support and this time they said their online push system has never actually been working properly, they said it is definitely buggy and they said they were surprised that I had ever used it successfully in the past !!
They also assured me that they are making a whole new interface and it will make pushes easy - ready in maybe 1 or 2 months! And since they're working on a new system, they said they definitely won't be fixing the current system. They said I should just send an email every time I want to push a domain. (it's not very convenient to process a lot of pushes to different buyers by sending each push request in individual emails and then waiting and hoping support get around to it eventually - so far I've had to call every time to get a quick response to emails!)
My personal guess is they broke the old system while working on the upcoming new interface.
Anybody else having these problems with NameScout? And not looking forward to manually processing each push by email?
A few days ago I pushed one domain without any problem, then later in the day I tried to push 4 more, but every time I got error messages (it looks like it's not finding the receiver's account). I waited a day, then tried again - this time I got completely different error screens. I did eventually push the domains through a combination of email and a phone call. But the support staff couldn't explain why the online push system wasn't working for me. I assumed it was just a temporary glitch or for some unusual reason the receiver's account couldn't be found by their online push system.
Today I tried to push another domain to a different person, and again received an error. I called up support and this time they said their online push system has never actually been working properly, they said it is definitely buggy and they said they were surprised that I had ever used it successfully in the past !!
They also assured me that they are making a whole new interface and it will make pushes easy - ready in maybe 1 or 2 months! And since they're working on a new system, they said they definitely won't be fixing the current system. They said I should just send an email every time I want to push a domain. (it's not very convenient to process a lot of pushes to different buyers by sending each push request in individual emails and then waiting and hoping support get around to it eventually - so far I've had to call every time to get a quick response to emails!)
My personal guess is they broke the old system while working on the upcoming new interface.
Anybody else having these problems with NameScout? And not looking forward to manually processing each push by email?