I have been warning others about poorly maintained websites such as Namewinner for a long time. Not based on ever dealing with them myself or being a client, but mostly based on their very poor website. Every time I checked in the past few mos many pages and links within the site failed, giving various errors, mostly Page Not Found, including the very important list of names which oddly always failed for a number of months
Any company who would tolerate such a poorly functioning website and never fix it after months go by and many complaints is very likely not a good firm to deal with. It's far from surprising others here are now complaining about poor cust service from them.
Even SnapNames (who I think is a good firm and does a good job overall getting some expired names) has frequent problems with their website (but not nearly as severe as namewinner) for a long time, mostly involving their Whois lookups failing most all the time on names reg'd at NetSol. I have asked them about this many times and they simply brush it off as an anomaly (which it is not).
P.S. This post was made earlier in error on an Expirefish thread. I am reprinting it here on the correct thread.