- Joined
- Dec 1, 2013
- Messages
- 11
- Reaction score
- 3
Dear NetSol,
You've successfully made it to the top of my worst registrar in the world chart. While I enjoy the elevator music that I've had to listen to for the 6 hours you've had me on hold this week, I'm starting to get tired of it. You would think pushing a name into another Network Solutions account would be streamlined, but apparently it is not.
Please update your computers so that when I have to call repeatedly your agents don't say things like "My computer is running slow" or the "Network is down tonight".
I'm not asking for anything special, I just don't want to have to call you over and over because the things your supervisors promise, like a simple domain push/transfer, seem to be impossible.
Please Stop blaming SnapNames. OK I get it, there's an issue transferring names acquired in that platform. So please fix it, or at least tell your own people that there's a problem. If you've recognized a problem but continue to allow customers to have a bad experience with your product they're not going to stick around.
And another thing...
Please don't make me track down an Authorization code. Why does it take so Long? I have to call you if I want it in less than a week. Then I have to answer stupid security questions so that you can email be something that I should already have access to.
You've successfully made it to the top of my worst registrar in the world chart. While I enjoy the elevator music that I've had to listen to for the 6 hours you've had me on hold this week, I'm starting to get tired of it. You would think pushing a name into another Network Solutions account would be streamlined, but apparently it is not.
Please update your computers so that when I have to call repeatedly your agents don't say things like "My computer is running slow" or the "Network is down tonight".
I'm not asking for anything special, I just don't want to have to call you over and over because the things your supervisors promise, like a simple domain push/transfer, seem to be impossible.
Please Stop blaming SnapNames. OK I get it, there's an issue transferring names acquired in that platform. So please fix it, or at least tell your own people that there's a problem. If you've recognized a problem but continue to allow customers to have a bad experience with your product they're not going to stick around.
And another thing...
Please don't make me track down an Authorization code. Why does it take so Long? I have to call you if I want it in less than a week. Then I have to answer stupid security questions so that you can email be something that I should already have access to.