PooL Charged my card without any reason

[zehrila]

I just checked my inbox and shocked to see an email from them stating that i have won the domain remidi.eu and my account has been charged for 60 euro, as best of knowledge i have not touched pool for over one year and i have not backordered any domain with them and i dont even like this name. I have sent them email but have not received any response from them yet, can you please suggest what to do in this case ? Help appreciated.
Thanks

 

[DomainsInc]

They'll get back to you tomorrow I'm sure. They once charged my card twice on accident, all was resolved quickly.

 

[georgeh]

You can contact your credit card company to dispute the charge if you don't hear from pool.

 

[JuniperPark]

That happened to me 2 years ago. I got an email I had "won" a nonsense name that I never ordered and was never in my backorder list. They insisted I did.


I asked them when I backordered (date, time, IP).

As it turns out, I was on an airplane to Belize at that moment (and had proof), and the IP they gave me was based in a country I've never been to. None of my accounts we accessed and no other changes made, so it wasn't a hacker, just a Pool.com foulup. They contunued to resist refunding me until I said "final chance to make good before I file a chargeback AND send Visa a formal notice of merchant fraud". They issued me a "credit" to backorder another name... then Snapnames started kicking their ass so it became a moot point.

Pool couldn't care less about their customers -- something they proved over and over.

 

[Pool.com]

Just a quick message to all that in the event you need to escalate any issue at Pool.com feel free to contact me Richard Schreier (CEO) [email protected]

The domains that Pool.com goes after are primarily customer backorders and we don't clear our a customer's set of backorders on the assumption that if you did not want a domain, you would remove the backorder yourself. So, if a domain is acquired in one year and the name is left in the backorder list, Pool.com will try to get it again when it drops in the second year. Sometimes, people forget that they added a domain to their queue years ago.

I'm not sure how a domain would get added to a backorder list if not by the customer themselves. If it happens it would mean that someone was able to hack into their account.

JuniperPark, I appreciate your candid remarks and can assure you Pool.com values it's customers and we are making every effort to respond to all requests.